Job
- Level
- Experienced
- Location
- Graz
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you advise users on IT inquiries and issues, process incidents and service requests, and coordinate complex cases with 2nd/3rd level support for timely resolution.
Your role in the team
- They advise and support the users of MERKUR GROUP with questions, disruptions, and problems, aiming to resolve the issue directly.
- The recording and processing of incidents and service requests, as well as supporting internal processes, are part of your responsibilities.
- You coordinate complex incidents and service requests between the customer and 2nd / 3rd level support, and monitor timely resolution and implementation.
- As a representative of the Service Center as well as its users, you support our IT projects.
- You will work with our IT change management process and ensure targeted communication with the users.
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Our expectations of you
Education
- Completed training in the IT field
Qualifications
- Very good German and good English skills, both written and spoken.
- Strong communication skills in collaborating with non-technical users
- Problem-solving skills & analytical thinking even in complex IT environments
- Highly developed service awareness and customer orientation, friendly and confident demeanor, even under pressure or in case of disruptions.
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What we offer
- 30 days of vacation, possibility for remote work
- Own training center, diverse development opportunities across the entire corporate group
- Employee events, department events
- Occupational health management, corporate sports
- occupational disability insurance, company pension scheme
- E-bike leasing, employee discounts, local offers depending on location
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
BEIT GmbH
Founded in 1987, BEIT GmbH is an established company that provides innovative IT solutions as a full-service provider for the MERKUR GROUP and its subsidiaries. With a team of around 120 employees, BEIT GmbH operates stably in the international market.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
