Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Merseburg
- Working Model
- Onsite
Job Summary
In this role, you will handle support requests via phone, email, and ticket systems, assist employees with IT issues, install and configure hardware and software, and manage user access permissions.
Job Technologies
Your role in the team
- Acceptance and processing of support requests via telephone, email, and ticket system.
- Classification, prioritization, and documentation of tickets.
- Processing and resolving user inquiries in 1st-level support.
- Support of employees with hardware and software issues.
- Setup, deployment, and exchange of IT workstations.
- Installation and configuration of PCs, notebooks, monitors, and peripherals.
- Setup and maintenance of printers as well as other workplace hardware.
- User management and support with access and permission issues.
- Escalation of more complex issues to 2nd-level support.
- Maintenance and documentation of support cases and IT processes.
- Participation in rollouts and IT projects in the hospital environment.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Knowledge in: Windows workstation systems, Microsoft Office environment, ticket and support systems, workstation and printer deployment, network and basic hardware topics.
- Structured and independent way of working.
- Strong service and communication orientation.
- Teamwork skills and reliability.
Experience
- Initial experience in IT support or Service Desk is an advantage.
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What we offer
- Permanent employment contract in full-time and part-time.
- Structured onboarding for an easy start.
- Attractive compensation based on a collective agreement negotiated with the union Ver.di.
- Company pension scheme through the supplementary pension fund of Saxony-Anhalt.
- Long-term coordinated duty scheduling.
- Family-friendly working environment.
- Electronic duty roster and time tracking system.
- Attractive health promotion offers.
- Vaccinations and other preventive services (e.g., through occupational health services).
- JobRad, JobTicket, and corporate benefits.
- Extensive high-quality training and development programs.
- Employee discount in our in-house pharmacy.
- Parking facilities in the immediate vicinity of the CvBK.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Basedow-Klinikum Saalekreis GmbH
Basedow-Klinikum Saalekreis GmbH provides comprehensive health services in an interdisciplinary environment. The clinic focuses on basic medical care and collaboration with regional partners.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
IT employee 1st level support / IT service desk
- Location
- Merseburg
- Working Model
- Onsite
- Diversity
- Open for all genders
