Job
- Level
- Junior
- Location
- Regensburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
Job Summary
As part of the IT support team, you configure hardware and software, take inquiries, resolve technical problems independently or escalate them, and document your solutions in Jira and Confluence.
Job Technologies
Your role in the team
- You assist with hardware, software, accounts, and permissions, e.g., setting up laptops, workstations, and access rights.
- You are part of our Global 1st & 2nd Level IT Support and the first point of contact for our customers, whether via ticket, chat, or in person on site.
- You receive inquiries, analyze technical issues, and either resolve them yourself or pass them on in a structured manner to the appropriate experts.
- You are the interface between Business and IT and understand what the departments need, translating their requirements into technical solutions and explaining IT topics in an understandable way.
- You work daily with Jira Service Management and Confluence, documenting solutions and gaining practical experience in modern IT service management.
- You gain real insights into cloud infrastructure, AI-powered work, and asset management.
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Our expectations of you
Education
- Enrolled in a technical degree program, such as Computer Science, at a university or college for at least twelve months (enrollment certificate required).
Qualifications
- High level of self-organization, ability to set priorities independently, and a sense for the right timing to ask questions.
- Enjoyment in interacting with people, helpfulness, and a friendly demeanor even in hectic situations.
- Ability to explain technical topics simply and understandably, as well as a sense of the needs of users.
- Interest in AI and motivation to try AI tools in everyday work.
- Good German skills and solid English proficiency in speaking and writing.
- Structured and engaging work approach with an eye for detail, even when handling multiple tasks simultaneously.
Experience
- Experience with Jira, Confluence, or other Atlassian tools is a plus but not a must.
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What we offer
- Working hours: 20 hours/week during the semester, with the possibility of increasing during the semester break.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
About Your Employer
1&1 Internet AG
With our strong brands 1&1, GMX, WEB.DE and mail.com, we are the leading provider of consumer applications in Germany with over 30 million active users. We make communication even safer - with up to 500 million incoming e-mails per day! With our advanced security facilities, we ensure that your data is always protected. So you can relax and concentrate on the really important things.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Career Growth
3.4Workingconditions
4.4Engineering
2.7Culture
3.5
Working Student - IT Support & Collaboration Tooling
- Location
- Regensburg
- Working Model
- Onsite
- Diversity
- Open for all genders
