Job
- Level
- Experienced
- Location
- Heeslingen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be the first point of contact for technical inquiries and issues, handle incident reports in the IT ticket system, and configure hardware like laptops and PCs while closely collaborating with second-level support.
Job Technologies
Your role in the team
- IT Support Contact: First point of contact for employees' issues, requests, and change requests related to IT.
- Handle first-level support: receive, classify, and process incident reports as well as service requests via a centralized IT ticketing system.
- Collaboration in the support process: Close coordination with second-level support for sustainable problem resolution.
- Hardware provisioning & configuration: Setup and deployment of IT hardware such as thin clients, laptops, PCs, or phones.
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Our expectations of you
Education
- Education & Qualification: Completed vocational training, preferably related to IT.
Qualifications
- IT & Language Skills: Good knowledge of Microsoft Windows and Office products, as well as basic skills in managing user accounts and groups in Microsoft Active Directory; fluent German language skills.
- Personal competence: Good technical understanding and service-oriented thinking and acting.
Experience
- Professional Experience & Expertise: Ideally, some initial experience in IT Service Desk or IT Administration is preferred. We also welcome career changers and those re-entering the workforce to apply.
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Benefits
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Work-Life-Integration
Job Locations
About Your Employer
Fricke Holding GmbH
The FRICKE family business, started almost 100 years ago as a farm equipment dealer, still distributes agricultural machinery at 24 locations in northern and eastern Germany and Poland. In addition, the Fricke Group is successful in the areas of garden equipment, commercial vehicles and parts sales.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1923
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade, Engineering Industry
IT Service Desk Employee
- Location
- Heeslingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
