Job
In this role, you will be the main point of contact for 1st-level IT support, analyzing issues, configuring hardware and software, and managing user accounts to ensure smooth IT operations.
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Your role in the team
- You are the first point of contact in 1st-level IT support for our employees in Berlin and the branches in Germany - in person at our Berlin headquarters, by phone, and via the email ticket system.
- You analyze disruptions, resolve recurring standard issues related to common hardware and software (especially in the Microsoft Windows and M365 environment) directly, ensuring smooth IT operations in daily business.
- You install, configure, and support hardware and software (e.g., laptops, docking stations, headsets, network cabling) and are responsible for their rollout.
- You assist with the setup and maintenance of user accounts as well as the assignment of permissions.
- You are responsible for the technical support of our conference and meeting technology on-site.
- You coordinate with external service providers as needed and oversee the implementation of technical measures.
Our expectations of you
Education
- You have completed vocational training in IT, e.g., as an IT specialist for system integration (m/f/d) or a comparable qualification — a career changer with relevant IT experience is also welcome.
Qualifications
- You have a basic understanding of hardware and networking topics (e.g., laptops, peripherals, patching networks).
- You are familiar with client management via Microsoft Intune.
- You are interested in AI tools and ideally have already had some contact with solutions like Microsoft Copilot - and you are eager to accompany the transformation within the company in this regard.
- You work analytically, precisely, and solution-oriented, have a high affinity for IT processes, and possess a strong service and customer orientation.
- You have very good spoken and written German skills, solid IT English knowledge, and you impress with team spirit, reliability, and a sense of responsibility.
Experience
- You have 2-3 years of professional experience in the IT environment, ideally in technical 1st-level support or service desk.
- You bring extensive experience in administering Microsoft Windows 11 as well as the M365 products Teams, Outlook, and OneDrive.
What we offer
- Permanent employment contract, 30 vacation days, and flexible work models/-hours, time value account (e.g., for sabbaticals).
- Mobile working (2 days per week) and workation (mobile working in the EU and other countries by arrangement).
- Modern workplace at our Berlin-Mitte location (Heidestr.) and the opportunity to develop yourself further and actively participate in AI projects on a technical level.
- Comprehensive onboarding by the team, appreciative collaboration, short decision-making paths.
- 44 euros monthly allowance - optionally for the Deutschlandticket or as credit on your company credit card.
- Health management (e.g., health days, eye tests, vaccinations), 24/7 employee consulting through the Fürstenberg Institute, bicycle leasing, employee events and referral program, as well as various employee discounts.
Benefits
Work-Life-Integration
Job locations
About your employer
Die Wall GmbH ist der Spezialist für Stadtmöblierung und Außenwerbung. Als Teil der weltweit agierenden JCDecaux-Gruppe, der Nr.1 der Branche, statten wir für unsere Partnerstädte den öffentlichen Raum mit zukunftsorientierten Stadtmöbeln aus, die über Außenwerbung refinanziert werden.
- 50-249 Employees
- Established Company
- Hybrid, Onsite
- Advertising, Marketing, PR
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