Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Weikersheim, Ismaning, Würzburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and resolve technical issues in vehicle diagnostics, provide support to workshops via phone and email, and actively train colleagues in modern diagnostic systems and vehicle technologies.
Job Technologies
Your role in the team
- You combine technical diagnostic expertise with professional knowledge transfer. Your goal is not only to support workshops with current challenges but also to enable them to carry out diagnostics efficiently and independently in the long term.
- Provide technical support to workshops via phone, email, and ticketing system.
- Advise on diagnostic and repair issues for passenger cars and commercial vehicles from various manufacturers.
- Independently analyze and resolve technical problems.
- Document inquiries and solutions within the ticketing system.
- Work closely with internal specialist departments and share technical knowledge.
- Conduct and help design practical internal technical training courses and workshops.
- Continuously expand your knowledge of new vehicle technologies and diagnostic systems.
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Our expectations of you
Qualifications
- Completed training as an Automotive Mechatronics Technician, Diagnostic Technician, Service Technician, or Master Automotive Technician (m/f/d).
- Excellent understanding of modern vehicle technology (e.g., CAN/LIN systems, ECU networking, ADAS, e-mobility).
- Confident use of common diagnostic tools (OEM and/or aftermarket systems).
- Strong customer and service orientation, with an analytical and solution-focused approach to work.
- Fluent German skills and good English skills (minimum B2 level).
Experience
- Several years of experience in vehicle diagnostics and troubleshooting of complex vehicle systems.
- Experience with various vehicle brands and powertrain concepts (internal combustion, hybrid, and electric vehicles).
- Experience with different vehicle brands and propulsion technologies.
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What we offer
- All our contracts are by default unlimited (probation period is six months).
- Contract title: your position is part of our job profile "Garage Support Representative (m/f/d)". Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.
- Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance.
- Company credit card for travel: whenever you travel a lot you know the struggle. You have to cover travel costs. Never do that again. With your company credit card your cash stays with you as long as you hand in your expense bill promptly.
- Company pension plan.
- Group accident insurance.
- In case you work on one of our sites, we offer subsidized meals.
- Hybrid Remote: We work remotely within Germany, and you can work from anywhere within the country of your employment; however, we have regular on-site team events, and you can work at any of our sites in Germany.
- Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.
- Set-up: Notebook, headset, and mouse will be provided, other equipment upon request/need.
- Vacation: 30 days a year.
- Balance job & life: Flexible working hours: you decide where and when you work.
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Benefits
Health, Fitness & Fun
Food & Drink
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Tecalliance Gmbh
For over 25 years, we have set standards worldwide in the automotive aftermarket: As a digital innovator and provider of leading expert solutions, we are aware of the great responsibility for the success of our customers and the market.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support & Diagnostic Specialist
- Location
- Weikersheim, Ismaning, Würzburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
