Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role you handle 2nd-level IT support tickets, diagnose and resolve hardware and software incidents, administer systems and networks, assist users with technical issues, document processes and contribute to IT projects.
Job Technologies
Your role in the team
- Processing and resolving IT support requests in 2nd level support
- Error analysis and troubleshooting in hardware and software areas
- Support and administration of IT systems and networks
- Support users with technical questions and issues
- Documentation of IT processes and maintenance of the knowledge database
- Collaboration with 1st Level Support and external IT service providers
- Participation in IT projects and implementation of new technologies
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Our expectations of you
Education
- Completed training in the IT field, e.g., as an IT specialist (m/f/d) for system integration
Qualifications
- Excellent German and English skills
- Knowledge of Windows operating systems and network technologies
- Analytical thinking and problem-solving skills
- Teamwork and customer service orientation
- Structured and independent way of working
Experience
- Professional experience in 2nd Level Support is an advantage.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter 2nd Level
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
