Job
In this role, you handle service requests and troubleshooting, support customers via remote assistance with tools like TeamViewer, and collaborate closely with solutions teams, while installing and updating server software.
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Job technologies
Your role in the team
- In your role as an IT support technician, you can expect an exciting and varied range of tasks:
- Creating & editing tickets and service orders (troubleshooting, customer service).
- Remote support with tools like TeamViewer or similar.
- Close collaboration with the downstream solution groups (3rd Level).
- Installation and updating of software on the server for secure remote system control.
Our expectations of you
Education
- Completed as an IT specialist, IT systems electronics technician, or a comparable professional qualification or equivalent experience.
Qualifications
- We are looking for a motivated individual with the following qualifications:
- Friendly & customer-oriented demeanor, willing to take responsibility.
- Independent, conscientious, solution- and service-oriented.
- Very good German and good English skills.
- Class B driver's license.
Experience
- Ideally, experience in modern media technology or network and information technology.
What we offer
- We offer you an attractive compensation package as well as a variety of benefits:
- Tax-free meal allowances.
- Company pension scheme.
- Capital-forming benefits.
- Modern workplace equipment.
- Company mobile phone & laptop.
- Internal training & professional development.
- Participation in company events.
- High-quality workwear.
- Individual benefits.
- Full-time, permanent.
- 40 hours/week (8-hour shift, Monday to Friday), on-call duty.
- Work location: Head office.
- Start: Immediately / ongoing.
Job locations
About your employer
Medientechnik KEUK GmbH, based in Swisttal, is a specialist in innovative media technology. The company provides solutions for hospitality TV, digital signage, as well as conference and event technology, supporting customers in Germany and other European markets with technical services and system solutions.
- Established Company
- Onsite
- Media, Publishing
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