Job
In this role, you assist customers with the effective use of proprietary software, guide them through integrating new applications, and test the software for quality assurance. You also document customer inquiries in the ticket system.
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Job technologies
Your role in the team
- They support our clients in effectively utilizing our proprietary applications.
- They accompany our customers during the initial steps with new applications and ensure a smooth start.
- You assist our clients with challenges, including via phone, and provide competent support.
- They test our applications before they are deployed to the customer to ensure the highest quality.
- You manage customer communication and documentation in the ticketing system.
Our expectations of you
Education
- You have training as an IT specialist for system integration, business informatics, IT systems sales, IT system management, or a comparable qualification.
Qualifications
- You have already worked with one or more of these technologies: AVD / VDI, Windows Server, network technology / infrastructure, telephone systems / cloud telephony, Microsoft 365, firewalls, NAS, surveillance, managed backup (cloud backup systems), Nextcloud.
- Ideally, you have already worked with ticketing systems.
- You are proficient in handling the common Windows and Apple operating systems; Linux is a plus.
- Your German language skills are excellent in both spoken and written form.
- You are ambitious, highly focused, and organized, capable of working efficiently in a highly dynamic environment.
Experience
- You have initial experience in support, whether written, by phone, or via remote maintenance.
What we offer
- An attractive compensation.
- 30 days of vacation as well as December 24th and December 31st off additionally.
- Flexible and mobile working.
- A responsible position with a lot of creative freedom.
- Good opportunities for advancement.
- A versatile and challenging scope of responsibilities.
- A modern and family-friendly working environment with flat hierarchies.
- Regular company events (e.g., summer party, Christmas party, New Year's reception, etc.).
Topics you will work on
Job locations
About your employer
dr.apfel it-lösungen is an IT service provider based in Wietzen, Germany, supporting business clients in the Bremen economic region with IT infrastructure and digital solutions.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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