Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will assist internal employees with First-Level Support, create and manage incidents, document processes, and assign IT permissions. You will also analyze requests and work with Service Desk tools.
Job Technologies
Your role in the team
- Support of internal employees in First-Level Support.
- Create, record, and classify incidents, as well as process and document them at the 1st level.
- Advise users and inform them about the current processing status.
- Conduct reporting and reporting on order processing.
- Record, categorize, and monitor service orders.
- Execute, document, and close the service order.
- Assign profiles and permissions (setup, modification, or deletion).
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Our expectations of you
Education
- Training in the IT field or equivalent expertise and experience acquired through other means.
Qualifications
- Knowledge in Client-Server technologies.
- Good knowledge of standard IT applications.
- Very good knowledge of all common MS Office programs.
- Knowledge of Windows and network management.
- Strong communication skills as well as analytical thinking.
- Service orientation / Customer focus / Thorough and reliable work.
Experience
- Good knowledge and experience in the Service Desk area and in handling Service Desk tools.
- Experience in handling remote tools.
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Job Locations
This is your employer
Workstation AG Personalvermittlung
Founded in 2002, Workstation AG is an established company in personnel services based in Berlin, offering tailored solutions for its clients.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT user support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
