Job
- Level
- Senior
- Job Field
- IT, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Jena
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you will install and optimize Enginsight products, handle complex support inquiries, and perform root-cause analyses to efficiently solve technical problems and ensure platform operation.
Job Technologies
Your role in the team
- In your role as a Senior Technical Cyber Security Engineer, you are the key technical figure between our clients, partners, and product development.
- With your analytical thinking and service orientation, you support our users in efficiently solving technical challenges and ensuring the secure, stable operation of the Enginsight platform.
- In this role, you work closely with the development and support teams to continuously improve processes and actively share knowledge.
- You install, configure, and optimize Enginsight products in various partner and customer environments.
- You handle complex inquiries and support tickets from customers, partners, and distributors.
- You analyze and resolve issues in the areas of agent installation and configuration, SIEM integration and log analysis, vulnerability management and vulnerability scanning, network and endpoint monitoring, microsegmentation, and performance analysis on Linux servers.
- You conduct root cause analyses for recurring problems and develop sustainable solutions.
- You work closely with the Third Level or the development team on product and bug-related issues.
- You actively contribute to the further development of our support processes.
- You create and maintain support documentation as well as knowledge base articles.
- You support customer training sessions and webinars on technical topics.
- You strengthen the First Level Support through coaching, training, and knowledge transfer.
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Our expectations of you
Education
- Completed vocational training or studies in the IT field (e.g., IT specialist for system integration, IT electronics technician, computer science) or a comparable qualification.
Qualifications
- Solid knowledge of Linux (Debian) and proficient handling of the shell.
- Good knowledge of network technology and IT infrastructures (Loadbalancer, Proxy, Certificates, VMs).
- Solid knowledge in Routing, Switching, Firewalls, and VPNs.
- Understanding of IT security solutions (Firewall, Endpoint Security, SIEM, Vulnerability Scanning).
- You work in a structured, solution-oriented manner across teams, communicate clearly, and enjoy sharing your knowledge with colleagues.
- Your language skills are very good in German and good in English, both written and spoken.
Experience
- Experience in Windows Server administration.
- Ideally, several years of experience in technical second-level support - preferably in IT security, monitoring, or system management.
- Desirable knowledge of MongoDB & experience with containerization and orchestration (Docker, Kubernetes).
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What we offer
- An exciting and forward-looking project in the field of cybersecurity.
- Flexible working arrangements - in the office or remote.
- Use of the latest technologies as well as an agile and modern working approach.
- Versatile and responsible tasks with room for creativity.
- Opportunities for personal and professional development.
- A team-oriented work atmosphere with regular team events.
- Access to corporate benefits (bike leasing and much more), a benefit card, or EGYM Wellpass.
- Subsidy for company pension scheme.
- And of course: have fun working in a motivated, dynamic team with flat hierarchies that looks forward to pushing new topics forward with you.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Enginsight GmbH
Enginsight GmbH offers a comprehensive platform for IT security and monitoring, helping companies protect and oversee their IT infrastructure.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior Technical Cyber Security Engineer
- Location
- Jena
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
