Job
In this role, you support users of RIB 4.0 and RIB iTWO Baseline, analyze and resolve issues, conduct training sessions, and assist in IT optimization and documentation within a dynamic support team.
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Your role in the team
- Support and assistance for internal users with questions and issues related to RIB 4.0 and RIB iTWO Baseline.
- Analysis and resolution of issues in 1st- and 2nd-level support, as well as escalation of complex cases to 3rd-level support or external service providers.
- Conducting training sessions and onboarding to ensure the safe and efficient use of the deployed software solutions.
- Documentation of support cases in the ticket system, maintenance of the knowledge database, as well as continuous optimization of software solutions, IT processes, and support workflows.
- Installation, configuration, and management of end devices as well as IT support for the locations in Leipzig, Dresden, and Berlin.
Our expectations of you
Education
- Completed training or studies in the field of IT or a comparable qualification.
Qualifications
- Solid knowledge of ERP systems and cloud-based platforms is an advantage.
- Proficient in ticket and asset management systems.
Experience
- Experience in IT support for the applications RIB 4.0 and RIB iTWO Baseline.
- Solid experience in first-level support as well as user support.
What we offer
- Individually tailored training and development measures.
- Collective agreement-based remuneration with holiday and Christmas bonuses.
- Personalized onboarding.
- Ergonomic workstations.
- Permanent employment contract.
- Annual employee events.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
More about the recruiting agency
experts, a brand of I. K. Hofmann GmbH, is an experienced company specializing in personnel placement and leasing. It offers comprehensive services to support companies and applicants.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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