Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 70.000 € gross/year
- Location
- Leipzig
- Working Model
- Onsite
Job Summary
In this role, you support users of RIB 4.0 and RIB iTWO Baseline, analyze and resolve issues, conduct training sessions, and assist in IT optimization and documentation within a dynamic support team.
Your role in the team
- Support and assistance for internal users with questions and issues related to RIB 4.0 and RIB iTWO Baseline.
- Analysis and resolution of issues in 1st- and 2nd-level support, as well as escalation of complex cases to 3rd-level support or external service providers.
- Conducting training sessions and onboarding to ensure the safe and efficient use of the deployed software solutions.
- Documentation of support cases in the ticket system, maintenance of the knowledge database, as well as continuous optimization of software solutions, IT processes, and support workflows.
- Installation, configuration, and management of end devices as well as IT support for the locations in Leipzig, Dresden, and Berlin.
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Our expectations of you
Education
- Completed training or studies in the field of IT or a comparable qualification.
Qualifications
- Solid knowledge of ERP systems and cloud-based platforms is an advantage.
- Proficient in ticket and asset management systems.
Experience
- Experience in IT support for the applications RIB 4.0 and RIB iTWO Baseline.
- Solid experience in first-level support as well as user support.
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What we offer
- Individually tailored training and development measures.
- Collective agreement-based remuneration with holiday and Christmas bonuses.
- Personalized onboarding.
- Ergonomic workstations.
- Permanent employment contract.
- Annual employee events.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
experts – Eine Marke der I. K. Hofmann GmbH
experts, a brand of I. K. Hofmann GmbH, is an experienced company specializing in personnel placement and leasing. It offers comprehensive services to support companies and applicants.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT application support for RIB 4.0 and RIB iTWO Baseline
- Salary
- from 70.000 € gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.from 42.583 € net/year · Tax class I
- Location
- Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
