Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will lead a Service Desk team, assist SME clients with IT issues, optimize processes, and handle complex topics like Windows Server and Microsoft 365.
Job Technologies
Your role in the team
- As a Service Desk Manager (m/f/d) in Hamburg, you can expect a range of exciting tasks and diverse challenges at synaforce:
- You lead, coach, and motivate your team, ensuring that everyone can perform at their best.
- You are the point of contact for our SME clients regarding technical issues - by phone, email, or in person.
- You keep track of ongoing tickets, ensure compliance with our SLAs, and optimize processes.
- You support your team with more complex IT topics (Windows Server, networks, virtualization, Microsoft 365, VoIP).
- You recognize potentials and contribute ideas to further develop processes, tools, and service quality.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Leadership skills and enjoyment in developing and motivating people
- Excellent knowledge of Windows Server administration, networking, virtualization (Hyper-V / VMware), and Microsoft 365.
- Strong communication skills, customer orientation, and a structured way of working
- Very good knowledge of German (C1), English is an advantage
Experience
- Experience in IT support or Service Desk, ideally in a small to medium-sized enterprise environment.
This text has been machine translated. Show original
What we offer
- With us, you will find an interesting area of responsibility that you handle independently with short decision-making processes and flat hierarchies, and shape according to your ideas and Vorstellungen.
- Flexible options for remote work are available to you.
- You can expect a modern workplace in an agile, open, and multimedia environment, as well as collegial collaboration within a highly motivated and friendly team.
- We offer a varied job in a successful and internationally operating IT company.
- Our business concept is focused on security, continuity, and stability.
- In addition to an intensive and comprehensive onboarding to our services and systems, you will benefit from regular training sessions and workshops for your professional and personal development.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
synaforce GmbH
synaforce GmbH creates a flexible network of connectivity to tackle every challenge. We bring together customers, partners, and facilities, shaping future-proof IT strategies and data communities. This way, we form an intelligent system of uniquely data-driven technologies.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Desk Manager
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
