Job
In this role, you will assist users with IT inquiries, process disturbances and service requests, conduct fault analyses, and support the installation and configuration of IT workstations and peripheral devices.
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Your role in the team
- Support and assistance to users with IT-related issues.
- Acceptance, analysis, and processing of disturbances and service requests.
- Supporting employees with hardware and software issues.
- Conducting error analyses and independently finding solutions.
- Installation, configuration, and administration of IT workstations and peripheral devices.
- Support in the administration of clients and systems.
- Documentation of disruptions and solutions in the ticket system.
- Escalation of more complex inquiries to downstream IT departments.
- Support in IT projects and the further development of the internal IT service.
- Handling of telephone support within the scope of an IT service hotline during the agreed service hours.
Our expectations of you
Education
- A completed vocational training as IT Support (m/f/d), IT Specialist (m/f/d) - Application Development, IT System Electronics Technician (m/f/d), or IT System Management Clerk (m/f/d), or a comparable qualification.
Qualifications
- Good technical understanding and strong IT affinity.
- Strong service and customer orientation.
- Friendly and confident demeanor on the phone.
Experience
- Professional experience as IT Support (m/f/d) Helpdesk is desirable.
- Experience in IT support, helpdesk, or in (telephone) customer or user support is advantageous.
What we offer
- Permanent employment contract.
- Over-tariff pay starting at €27-29 per hour plus all allowances: 100% holiday pay, 50% Sunday allowance, 25% night allowance (tax-free).
- Christmas and holiday bonuses.
- Purchase discounts at numerous companies.
- High-quality workwear.
- Personal support on-site.
- Advance and installment payments by agreement.
- Easily receive multiple job offers with a single application.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Job locations
More about the recruiting agency
SYNERGIE Personal Deutschland GmbH is an established company in the field of personnel consulting and services. With over 45 years of experience, SYNERGIE supports companies in recruitment and employee accompaniment.
- Recruiting Agency
- Onsite, Hybrid
- Recruitment Agency
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