Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you diagnose technical issues, handle user requests, and ensure secure management of user accounts to maintain smooth IT operations and user satisfaction.
Job Technologies
Your role in the team
- Diagnose and resolve technical issues, minimizing downtime and ensuring user satisfaction
- Handle and fulfill user requests for IT services, ensuring timely delivery and proper documentation
- Provide troubleshooting and resolution for technical issues, ensuring systems and applications function optimally
- Ensure the secure creation, modification, and removal of user accounts and access rights
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Our expectations of you
Education
- Degree in the field of computer science, information technology or a completed vocational training in the relevant field
Qualifications
- Solid expertise in diagnosing and resolving software, hardware, and network issues
- Knowledge of operating systems and common enterprise software (e.g. Microsoft 365, Azure)
- Proficiency in English (C1 level)
Experience
- 1-2 years of practical experience in a first level support role
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What we offer
- Flexible working hours & mobile office options (within Germany) for a healthy work-life-balance
- Diverse, values-driven team committed to making farming safer and more sustainable
- Personal and professional growth through continuous learning and ownership culture
- Free public transport with 'Deutschlandticket'
- Exclusive employee discounts (Corporate Benefits)
- Health & well-being programs for body & mind (Urban Sports Club / Open Up)
- Central office location in downtown Cologne
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Job Locations
This is your employer
Agraya Gmbh
Agraya GmbH serves as the parent company of the brands GLOBALG.A.P. and GGN Label, providing strategic infrastructure and certification solutions to promote safer and more sustainable practices in agriculture, aquaculture, and floriculture. The company supports producers, traders, and supply chains in over 130 countries in the production of food and other agricultural products.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Agriculture, Silviculture
IT Helpdesk Agent
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
