Application support staff m.Doc patient portal

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Universitätsklinikum Essen

Job

In this role, you will oversee the m.Doc patient portal, manage rollouts, analyze requirements, and optimize clinical applications. You will provide technical support and ensure functionality across multiple environments.

Job summary

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Your role in the team

  • Rollout of the functionalities in the UME, including project management.
  • Administration and customization of the m.Doc patient portal in UME.
  • Further development of the IT systems and applications in use, including analyzing, identifying, and structuring requirements.
  • Configuration and optimization of clinical workstation functionalities for the patient portal process.
  • Working independently and ensuring the consistency and operability of the applications used in both the production and quality assurance environments.
  • First-, second- and third-level support for the IT systems and applications in use.

Our expectations of you

Education

  • Completed university degree in medical informatics, business informatics, or computer science, or completed vocational training as an IT specialist in application development or systems integration.

Qualifications

  • Strong social, organizational, and communication skills; ability to collaborate and work effectively in a team.
  • Ability to document and analyze IT-supported workflows in a hospital, as well as propose and implement alternatives.
  • Flexibility, resilience, and a confident demeanor.
  • Effective time and self-management.
  • Good written and spoken German and English skills.

Experience

  • Practical IT experience supporting clinical applications in a hospital setting is desirable.
  • Pedagogical skills / experience in designing and delivering individual and group training sessions.

What we offer

  • A secure job in the public sector of the state of North Rhine-Westphalia.
  • Fair pay in accordance with the collective agreement (TV-L), including an annual bonus and supplementary occupational pension scheme.
  • 30 days of annual leave per calendar year (based on a 5-day workweek).
  • Interdisciplinary collaboration with colleagues from other departments.
  • Work with modern equipment and certified quality standards.
  • Family-friendly corporate culture, e.g. an on-site daycare center, holiday programs for school-age children, and advice and support from the Family & Health Department at every stage of life.
  • A wide range of professional development and continuing education opportunities, for example at the UK Essen Education Academy.
  • Health management, e.g. workplace reintegration management, vaccinations, and promotion of sports activities.
  • Attractive additional benefits, such as discounted meals in the cafeteria, community events, and accommodation in residence halls.
  • University Hospital Essen aims to increase the proportion of women in areas where they are underrepresented. Women are encouraged to apply and, in accordance with the State Equal Opportunities Act (LGG), will be given preference where qualifications are equal.
  • Applicants with severe disabilities and those treated as equivalent under Section 2(3) of Book IX of the German Social Code (SGB IX) will be given preference where qualifications are equal.
  • The advertised position is generally also suitable for part-time employees.
  • The classification is based on the individual and collective agreement requirements.
  • A certificate pursuant to Section 23a of the German Infection Protection Act (IfSG) confirming measles vaccination and serostatus is required.

Topics you will work on

Job locations

Map of the job locations
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  • Location Essen
    Nordrhein-Westfalen, Germany

About your employer

Essen is the largest university hospital at the Ruhrgebiet site and therefore the "Hospital of the Metropole Ruhr". As a university hospital with maximum care and a capacity of around 1,300 beds, we take care of 225,000 patients each year with over 6,000 employees in 26 clinics, 23 institutes and specialist centres.

Company size
250+ Employees
Company type
Established Company
Work model
Onsite
Industry
Healthcare, Social Sector

Employer reviews

2.8Total(1 review)
Career growth
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3.0
Working conditions
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2.8
Team culture
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2.8
Engineering
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2.7
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Application support staff m.Doc patient portal

Universitätsklinikum Essen