Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
You serve as the primary contact for IT inquiries, handle trouble tickets, manage onboarding and offboarding, oversee IT hardware, and analyze system requirements for optimization.
Job Technologies
Your role in the team
- First point of contact for our employees regarding IT questions.
- Support with hardware and software issues for colleagues on-site and in mobile work.
- Receipt, analysis, and processing of incident tickets.
- Onboarding and Offboarding of employees, including user and device management.
- Processing of service requests (e.g., software provisioning, hardware replacement, and permissions).
- Planning, procurement, and management of IT hardware (e.g., notebooks and iPhones).
- Obtaining and comparing offers as well as placing orders.
- Analysis of system requirements and identification of optimization potentials.
- Creation, maintenance, and expansion of IT documentation.
- Participation in IT projects as well as close collaboration with the IT system administrators team.
- Coordination of external IT service providers.
- After a structured onboarding, you will take over the on-call duty for critical IT incidents (Priority 1 and 2) in a rotating schedule starting from the 7th month - Monday to Friday from 6:00 PM to 8:00 PM and Saturdays from 7:30 AM to 8:00 PM. You will of course receive additional compensation for your deployment.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field (e.g., as an IT specialist [m/f/d] for system integration) or career changers (m/f/d) with a strong IT affinity and experience.
Qualifications
- Knowledge of Windows 11, Microsoft 365, and Active Directory.
- Service-oriented attitude and enjoyment of direct contact with colleagues.
- Independent and structured way of working.
- Excellent spoken and written German skills.
Experience
- At least three years of experience in IT support or technical service is preferred.
This text has been machine translated. Show original
What we offer
- For us, teamwork matters; you will become part of an open-minded team where belonging, individuality, and diversity are embraced.
- 30 days of vacation and the possibility for remote work (on a daily basis after the probation period).
- Our office is just a five-minute walk from Hamburg Central Station and is easily accessible by public transport.
- Extras and benefits: such as bike leasing, massages at the workplace, sports programs, fresh organic fruit, coffee, company pension scheme, subsidy for the Deutschland Ticket, a free HaspaJoker Premium Giro account, and various corporate benefits.
This text has been machine translated. Show original
Job Locations
About Your Employer
Haspa Direkt
Haspa Direkt ist eine Tochtergesellschaft der Hamburger Sparkasse und integraler Bestandteil der Haspa Finanzgruppe. Als mediales Kundenservice-Center bieten wir Kommunikation auf allen Kanälen und umfassende BackOffice-Dienstleistungen. Wir arbeiten nach modernsten Standards und integrieren Optimierungsservices auf höchstem Qualitätsniveau.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Support Specialist 1st Level
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
