Job
- Level
- Experienced
- Location
- Ulm
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle customer inquiries via phone, email, and ticketing system, analyze software issues, develop solutions, and document them in the system. You also contribute to the improvement of support processes.
Your role in the team
- Processing customer inquiries via phone, email, and ticket system.
- Analysis and reproduction of reported issues in the software.
- Communication with product management, development, and related departments.
- Development of solutions and support for clients with technical and professional questions.
- Documentation of support cases and solutions in the ticket system.
- Contribution to the continuous improvement of support processes and product quality.
- Participation in product tests or feedback rounds for the further development of the software.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist, IT systems purchaser) or a comparable qualification is an advantage.
Qualifications
- Technical understanding of software architectures and IT infrastructures.
- Strong communication skills, empathy, and customer service orientation.
- Ability to work in a team and willingness to collaborate with various departments.
- Good German language skills, both written and spoken; English skills are an advantage.
Experience
- Experience in customer support or technical support, ideally in a software environment.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Job Locations
About Your Employer
VINCI Energies
VINCI Energies is focused on introducing new technologies to stay competitive in a constantly changing world. Two key areas of development are digital transformation and the shift to renewable energy
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employee Hotline / 1st Level Support
- Location
- Ulm
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
