Job
- Level
- Experienced
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Darmstadt
- Working Model
- Onsite
Job Summary
In this role, you will administer international telecom systems, handle 2nd-level support requests, optimize SIP trunks, and closely collaborate with the app development team on Microsoft Teams telephony.
Job Technologies
Your role in the team
- 2nd-Level Support for the global telecommunications environment (landline & mobile)
- Administration, operation, and maintenance of international telecom systems (Alcatel-based infrastructure)
- Management of over 4,000 mobile devices (iOS & Android) via BlackBerry MDM
- Administration and monitoring of alerting and emergency server systems
- Operation and further development of Microsoft Teams Direct Routing telephony
- Provider management of all in-house telecommunications carriers worldwide
- Planning, optimization, and commissioning of international SIP trunks
- Analysis of disruptions as well as sustainable troubleshooting in an international environment
- Participation in global rollouts, migrations, and modernization projects
- Close collaboration with our in-house App Development Team
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Our expectations of you
Education
- Completed vocational training or degree in IT, communications engineering, or a comparable field
Qualifications
- Solid knowledge in: VoIP / SIP / SBC / Routing, Enterprise PBX systems, Mobile Device Management, Microsoft Teams Telephony / Direct Routing
- Confident operation within an international support model
- Structured, analytical, and solution-oriented working style
- Very good knowledge of German and English
Experience
- Several years of experience in operating enterprise telecommunications solutions
- Experience in provider management and international carrier environment
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What we offer
- Culture: Preferably using the informal 'you', family-run company, flat hierarchies, short communication channels, and helpful colleagues.
- Design possibilities: You are a vital part of our business success and make an important contribution to the future of nutrition.
- Ownership: With us, you can realize your full potential and have the opportunity to take on responsibility.
- Digitalization: We maintain excellent partnerships with market-leading innovators. This enables you to access and work with cutting-edge technologies.
- Anniversary and special payments
- Employee Referral Bonuses
- Additional benefits: Christmas parties, events, financial perks, and discounts in our online shop (e.g., IT leasing, mobile contracts, shopping and travel discounts, etc.)
- Welcome@Döhler: Onboarding event for all new colleagues, as well as a multi-week, individualized onboarding process.
- Döhler Academy: You will have the opportunity to continuously develop yourself through internal and external training sessions.
- Catering is provided: in-house canteen with regional, rotating cuisine and free beverages.
- Stay fit: Take advantage of local sports facilities at discounted prices.
- Mobility: Subsidy for Deutschlandticket or JobRad
- Insurance benefits such as occupational pension schemes and accident insurance
- Global Growth Path: A challenging and internationally oriented role at our headquarters in Darmstadt
- Attractive location in Darmstadt: You can easily reach us by train, bus, on foot, or by car (free parking).
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Benefits
Health, Fitness & Fun
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Döhler
Döhler is a world-leading manufacturer of food additives. In Europe, Döhler is the market leader in flavours for beverages. Döhler's products are of the highest quality and are used by the world's leading food and beverage companies.
Description
- Founding year
- 1838
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products
IT Telecommunications Specialist
- Location
- Darmstadt
- Working Model
- Onsite
- Diversity
- Open for all genders
