Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Gütersloh
- Working Model
- Hybrid, Onsite
Job Summary
You handle IT requests in 1st and 2nd level support, manage end devices, document solutions, and participate in projects aimed at optimizing stable onsite services.
Job Technologies
Your role in the team
- We are looking for people like you – and want to grow together with you. Become part of our modern and hybrid work culture at our Gütersloh location and support our clients with reliable IT support directly on-site and in the back office. As a working student in Onsite Support, you will gain valuable practical experience in a professional IT environment and work closely with experienced colleagues.
- Participation in 1st- and 2nd-level support at the Service Point as well as in the back office to ensure stable onsite services.
- Processing incidents and service requests in a standardized system environment according to defined solutions.
- Technical communication with users and clients within the scope of agreed Service Level Agreements.
- Active support in IT projects as well as taking on project-, customer-, and location-spanning tasks.
- Support and maintenance of end devices in a complex, networked environment, including PCs, mobile devices, printers, and peripherals.
- Collaboration in the areas of End User Support, Mobile Device Management, and Asset Management.
- Documentation of solutions and support in the continuous improvement of our services.
This text has been machine translated. Show original
Our expectations of you
Education
- Ongoing studies in the IT field or in a scientific discipline.
Qualifications
- Good knowledge of Windows 10 and Windows 11 as well as a basic understanding of IT processes.
- Very good knowledge of German as well as good knowledge of English, both spoken and written.
- Structured and service-oriented work approach with a high willingness to learn.
- Enjoyment in collaborating with users and within the team.
- Even if you do not meet all of our requirements, do not hesitate to apply with us, because the CONTINUOUS DEVELOPMENT of our employees is highly valued and opens up numerous opportunities within our company.
Experience
- Experience in handling Microsoft Office 365.
This text has been machine translated. Show original
What we offer
- Make your working hours flexible.
- With our diverse training programs, you continuously develop yourself.
- Benefit from various offers that help you better balance work and family.
- Stay fit and healthy with our sports and health programs.
- Enjoy exclusive discounts and savings.
- Make valuable connections and network within our employee communities.
- Look forward to fair and regular salary adjustments.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Bertelsmann SE & Co. KGaA
Bertelsmann is a multinational enterprise that functions in roughly fifty countries across the globe. It comprises of RTL Group, Penguin Random House (a trade book publisher), Gruner + Jahr (magazine publishing firm), BMG (music business entity), Arvato service provider, Bertelsmann Printing Group, Education Division and lastly Bertelsmann Investments – an extensive array of investment funds.
Description
- Company Size
- 250+ Employees
- Founding year
- 1835
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Media, Publishing
Student trainee in onsite support
- Location
- Gütersloh
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
