Job
In this role, you will enhance IT operations, lead teams to ensure stable IT services, and optimize incident management and infrastructure for smooth operations in the laboratory network.
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Your role in the team
- As Head of IT Operations, you are responsible for the stable, high-performance, and service-oriented delivery of operational IT services across our network of laboratories.
- In addition to ensuring reliable day-to-day operations, a key focus is on further developing the existing IT structures into a shared, standardized operating model with transparent governance.
- Professional and disciplinary leadership of the team leads and the Digital Workplace, IT Infrastructure, and Network & IT Security departments.
- Responsibility for stable and secure IT operations across the laboratory network.
- Management of incident, request, and problem processes using meaningful service levels and KPIs.
- Further development of infrastructure, workplace, and network systems, as well as management of internal and external service providers.
- Contribute to information security, NIS2/critical infrastructure, audits, business continuity, and disaster recovery.
- Transforming historically evolved site structures into a uniformly standardized IT environment.
Our expectations of you
Qualifications
- In-depth understanding of modern infrastructure, networks, and workplace and security architectures.
- Confident handling of IT service management and structured operational processes.
- Expertise in transformation initiatives, hybrid environments, and managing external service providers.
- Strong decision-making skills, the ability to prioritize, and a proven ability to deliver on commitments.
- An open approach to conflict and the ability to build trust with IT teams and business departments.
Experience
- Several years of professional experience in IT operations and in leading teams and subordinate managers, ideally in a complex environment.
- Previous experience in regulated environments such as healthcare, laboratories, critical infrastructure, or comparable industries is desirable.
What we offer
- Flexible working hours & remote work.
- 30 days of vacation + additional special leave days.
- Subsidy for the Deutschlandticket.
- Shuttle service between the laboratory and Harburg S-Bahn station (approx. 20 minutes from Hamburg Central Station).
- Free on-site parking.
- Subsidized company restaurant (breakfast, lunch, snacks).
- Training & development opportunities.
- JobRad leasing (bicycle / e-bike).
- Employee discounts at over 400 partner companies.
- Health and wellness benefits (e.g., EGYM Wellpass, on-site massage).
- Mental health coaching.
- Regular company events & team activities.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Das Labor Dr. von Froreich – Bioscientia GmbH ist eines der größten und leistungsfähigsten humanmedizinischen Labore in Norddeutschland. Seit mehr als 40 Jahren steht unser ärztlich geführtes Labor in Hamburg-Harburg für hohe medizinische Qualität und Expertise. Täglich führen wir mehr als 150.000 Analysen durch. In Hamburg arbeiten rund 450 Mitarbeiter mit großer Leidenschaft daran, täglich hervorragenden und individuellen Service für ärztliche Praxen und Kliniken zu bieten.
- 250+ Employees
- 1975
- Established Company
- Onsite, Hybrid
- Pharmaceutical Sector, Chemical Industry, Biotech · Science, Research
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