Job
In this role, you will assist the IT service desk in 1st-level support by receiving requests, conducting initial analyses, and documenting issues. You will find solutions using knowledge bases and escalate complex inquiries to specialized teams.
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Your role in the team
- Support of the IT Service Desk in 1st Level Support as the first point of contact for internal and external inquiries.
- Receipt and initial analysis of inquiries and fault reports, and documentation in the ticket system.
- Initial solutions and workarounds with the help of knowledge databases and rule-based support from experienced employees.
- Forwarding more complex inquiries to the IT specialist teams.
- Support in maintaining the knowledge databases.
Our expectations of you
Education
- Enrolled full-time student with an affinity for IT (comprehensive onboarding provided by experienced staff).
Qualifications
- Basic knowledge of operating systems (Windows, Mac), Microsoft Office (Word, Excel, Outlook), and mobile devices (iOS, Android).
- Good command of German and strong communication skills.
- Teamwork and service orientation.
- Reliability, friendliness, and resilience in the face of changing requirements.
What we offer
- Support KVWL as a Student Assistant in our IT & Digital Health division as soon as possible with a workload of up to 20 hours per week and a remuneration of €15.43 gross per hour, initially limited to 6 months.
- Gain valuable professional experience in the future-oriented healthcare industry and support KVWL at the Dortmund location as a Student Assistant! We offer you exciting insights, a modern working environment in the heart of the Ruhr area, and an attractive salary.
Benefits
Health, fitness & fun
Food & drink
Work-Life-Integration
Job locations
About your employer
The KVWL drives forward pioneering digital solutions with over 100 IT experts from diverse disciplines. At the Dortmund location, we provide a full-service package for more than 15,000 physicians in the area and internal partners.
- Established Company
- Onsite, Hybrid
- Public Service, Unions
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