Job
- Level
- Junior
- Location
- Dortmund
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- 15 to 15€ gross/hour
Job Summary
In this role, you will assist the IT service desk in 1st-level support by receiving requests, conducting initial analyses, and documenting issues. You will find solutions using knowledge bases and escalate complex inquiries to specialized teams.
Job Technologies
Your role in the team
- Support of the IT Service Desk in 1st Level Support as the first point of contact for internal and external inquiries.
- Receipt and initial analysis of inquiries and fault reports, and documentation in the ticket system.
- Initial solutions and workarounds with the help of knowledge databases and rule-based support from experienced employees.
- Forwarding more complex inquiries to the IT specialist teams.
- Support in maintaining the knowledge databases.
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Our expectations of you
Education
- Enrolled full-time student with an affinity for IT (comprehensive onboarding provided by experienced staff).
Qualifications
- Basic knowledge of operating systems (Windows, Mac), Microsoft Office (Word, Excel, Outlook), and mobile devices (iOS, Android).
- Good command of German and strong communication skills.
- Teamwork and service orientation.
- Reliability, friendliness, and resilience in the face of changing requirements.
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What we offer
- Support KVWL as a Student Assistant in our IT & Digital Health division as soon as possible with a workload of up to 20 hours per week and a remuneration of €15.43 gross per hour, initially limited to 6 months.
- Gain valuable professional experience in the future-oriented healthcare industry and support KVWL at the Dortmund location as a Student Assistant! We offer you exciting insights, a modern working environment in the heart of the Ruhr area, and an attractive salary.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
About Your Employer
Kassenärztliche Vereinigung Westfalen-Lippe
The KVWL drives forward pioneering digital solutions with over 100 IT experts from diverse disciplines. At the Dortmund location, we provide a full-service package for more than 15,000 physicians in the area and internal partners.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Student assistant IT 1st-level support
- Salary
- 15 to 15€ gross/hour
- Location
- Dortmund
- Working Model
- Onsite
- Diversity
- Open for all genders
