Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gräfelfing
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT issues and service requests, perform error analysis, set up workstations, and assist with software and operating system rollouts, along with user management.
Job Technologies
Your role in the team
- Acceptance and processing of IT disturbances and service requests via ticket system.
- Initial error analysis and independent resolution of standard issues in hardware and software.
- Setup and maintenance of workstations (PCs, notebooks, printers, peripherals).
- Support with user management (e.g., password reset, permission assignment).
- Installation and configuration of standard software according to specifications.
- Support with software rollout on end devices (e.g., distribution of updates and applications).
- Participation in the operating system rollout (e.g., installation and configuration of Windows on new devices).
- Forwarding more complex inquiries to Second-Level Support.
- Documentation of solutions and processes in the ticketing system.
- Support with IT rollouts and smaller projects.
- Participation in the maintenance and updating of IT documentation.
- Friendly support for users with IT questions in daily operations.
- Support in IT projects.
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Our expectations of you
Education
- Completed IT-related training (e.g., IT specialist, IT systems electronics technician) or a comparable qualification.
Qualifications
- Basic knowledge of Windows operating systems and MS Office.
- Technical understanding of PC hardware and standard software.
- Reliable and structured way of working.
- Willingness to pursue continuous professional development in the IT sector.
- German language skills at least at B2 level in speaking and writing.
- Friendly demeanor and service orientation towards users.
Experience
- Initial practical experience in IT support or helpdesk environment is desirable.
- Initial experience with software and operating system rollouts is an advantage.
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What we offer
- 30 days of vacation & flexible working hours - for the optimal integration of your personal needs.
- Hybrid work model with two days of remote work per week - to support modern working methods.
- Onboarding days & mentoring during the onboarding process - ensuring the best possible start with us from the very beginning.
- Regular interim development discussions & clear career prospects.
- A dynamic, growing environment and the opportunity to actively shape and develop oneself.
- Regular company events - we celebrate our successes with diverse events such as summer and Christmas parties, Oktoberfest, or after-work gatherings.
- Mobility - we promote mobility and support your health through bike leasing, the PharmaSGP Radl-Challenge, and corporate runs.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Merz Pharma GmbH & Co. KGaA
SimCorp provides integrated, best-in-class investment management solutions to the world’s leading asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers and sovereign wealth funds.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Junior IT Helpdesk Administrator
- Location
- Gräfelfing
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
