Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support employees in 1st and 2nd level IT support, develop workplace IT, manage onboarding processes, and implement new technologies like Google Workspace effectively.
Job Technologies
Your role in the team
- Our Office IT team creates the technical prerequisites for smooth collaboration within the ITA Logistics Group.
- In doing so, we ensure that new employees are optimally equipped from day one, existing teams can work efficiently, and our digital work environment is continuously developed.
- As part of the team, you support our colleagues in daily operations, accompany onboarding and offboarding processes, further develop our Workplace IT, and bring new technologies into practice, from Google Workspace to AI-powered automations.
- You support our employees with technical inquiries and support cases in 1st and 2nd level support.
- You analyze more complex requirements, coordinate solutions with internal and external stakeholders, and drive improvement ideas for our IT landscape.
- You are responsible for managing user accounts, access rights, and software licenses.
- You are responsible for the operation and further development of our central Office IT systems and support the implementation of new solutions.
- You support the successful completion of our migration from Microsoft 365 to Google Workspace and develop concepts for future workplace solutions.
- You coordinate the central IT procurement as well as hardware orders and ensure an optimal equipment setup for our employees.
- You support our teams in a modern Mac and Windows environment and assist in the further development of our Mac strategy.
- You work on optimizing and automating IT processes and introduce new technologies into our Office IT.
- Depending on your experience and interests, you can take on additional topics: You will support the management and further development of our Microsoft 365 environment, especially in conjunction with Microsoft Dynamics 365 Business Central.
- You contribute ideas for automating support and workplace processes and support the development of AI-powered solutions in Office IT.
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Our expectations of you
Education
- A successfully completed apprenticeship as an IT specialist for system integration or a comparable qualification.
Qualifications
- Proficient in Google Workspace and ideally knowledgeable in Microsoft 365.
- Enjoyment in conveying technical topics understandably and supporting employees with their challenges.
- A structured, solution-oriented work approach as well as a high level of service orientation.
- Very good German and good English skills, both written and spoken.
- Mobile Device Management is not unfamiliar to you, and ideally, you have already worked with solutions such as Iru, Jamf, Intune, or comparable tools.
- You have already gained experience with software development, scripting, or automation and are eager to apply this expertise to the further development of our IT landscape.
- You enjoy working in a team, sharing your knowledge with others, and taking pleasure in developing solutions together and achieving goals.
Experience
- Experience in IT support, workplace management, or the management of modern workplace environments.
- Ideally, experience in IT procurement, hardware management, or software licensing.
- You have some initial experience with Linux or are interested in expanding your knowledge in this environment.
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What we offer
- In our company, you can expect a work environment where new ideas are explicitly welcomed and feedback is not only permitted but encouraged.
- We question the status quo, work agilely, and continuously develop ourselves.
- This also includes our use of modern digital tools and AI applications that meaningfully support your daily work and make processes more efficient.
- A structured onboarding process ensures that you feel comfortable and well-oriented from the very beginning.
- You will get to know our teams, processes, and platforms step by step and will be able to quickly contribute to your new role.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
ITA Logistics Group
ITA Logistics Group, based in Hamburg, Germany, provides digital solutions for the shipping of business clients. The company integrates various carriers on a booking platform and places great importance on transparent and efficient shipping processes, supported by modern technology and personal service.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Junior Office IT Support Manager
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
