Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you are responsible for providing technical support to our customers, resolving their inquiries about the cloud software, collaborating closely with the product team, and enhancing the user experience through your feedback.
Your role in the team
- Are you tech-savvy, enjoy communicating with clients, and find it easy to competently solve problems?
- As a Technical Support Specialist (m/f/d) in Munich, you will help us provide excellent support to our more than 500 customers in using our cloud software for car sharing and fleet management.
- In this role, you will work closely with our product team to continuously improve the user experience.
- You are developing into a fleetster product expert and ensuring excellent technical support for our customers through your expertise.
- Through your prompt and accurate handling of customer inquiries via email, chat, or virtual meetings, you support quick and sustainable problem resolution.
- You build trusting and ongoing customer relationships and ensure that all technical issues are resolved so that our customers become long-term users.
- You clarify functional requests and effective work-around solutions with the product team and keep the customer informed about the progress.
- Over time, you gain numerous insights from support requests and work closely with the product, customer success, and sales teams on the continuous improvement of smarter processes.
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Our expectations of you
Qualifications
- Strong communication skills, the ability to quickly build trust, and proactive problem-solving skills.
- Structured and organized way of working and the ability to prioritize diverse tasks meaningfully.
- Excellent written and verbal communication skills in English and German; proficiency in other languages is a plus.
Experience
- Experience in Technical Support or a similar role in customer support within a SaaS environment (ideally in the B2B sector).
- Technical affinity and practical experience in a dynamic, agile environment.
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What we offer
- Profitable, investor-independent scale-up with a long-term vision.
- Agile structures, flat hierarchies & quick decision-making.
- Product excellence & strong customers who grow with us.
- Many opportunities for professional development - steep learning curve, no glass ceiling.
- Annual training budget for personal development (Lotaro).
- Regular team events & intensive onboarding in Munich.
- Optionally Wellpass or Deutschlandticket (after the probation period).
- Furnished company apartments near the office if needed.
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Topics that you deal with on the job
Job Locations
This is your employer
fleetster
fleetster is a modern company based in Munich that provides cloud-based software solutions for fleet management and car sharing. With over 100,000 users in more than 28 countries, the software automates processes such as bookings and vehicle access. The company places a strong emphasis on user-friendliness and the integration of electric vehicles.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Specialist
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
