Job
In this role, you will be responsible for evolving our B2C app, managing requirements with interdisciplinary teams, and optimizing the customer journey through the integration of AI-driven services.
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Your role in the team
- In your role as Global Product Owner, you are responsible for the cross-product development of our B2C app and connected services with a focus on an excellent user experience.
- With a clear focus on customer needs, you manage the complex dependencies between requirements, processes, and products, thereby creating digital, measurable added value along the Customer Journey.
- Together with interdisciplinary teams, you optimize our digital Salesforce service processes and drive their integration into the app.
- By designing seamless, cross-product Customer Journeys, you ensure a consistent and engaging user experience.
- Your activity involves precisely specifying requirements as well as coordinating implementation with internal subject matter experts and technology teams.
- They specify requirements and oversee their implementation with internal and external development teams.
- Based on usage data, you will continuously develop our services and actively shape the transformation towards AI-driven products in terms of customer satisfaction, growth, and product acceptance.
Our expectations of you
Education
- A master's degree in Business Administration, Engineering, Computer Science (or equivalent).
Qualifications
- You are deeply familiar with tools such as Salesforce, Jira, Confluence, Office, Figma, and others, and agile working, specifying, coordinating, and driving are ingrained in your DNA.
- User-centric thinking, structured working approach, as well as the ability to independently drive topics forward and connect stakeholders.
- Very good English skills are necessary; good German skills are valuable; any additional language is helpful.
- Knowledge of IoT, Connected Services, or service-oriented platforms is advantageous.
Experience
- Your solid experience as a Product Owner in the B2C app environment / digital services as well as in a hardware or IoT company enables you to confidently manage technical and professional issues.
- Experience with agile methodologies, digital platforms, and a clear mindset for the use of artificial intelligence.
What we offer
- We offer our employees the opportunity for hybrid and flexible work arrangements by arrangement - for team spirit, we expect regular presence (approximately 2 days per week in Remscheid).
- They actively drive the transformation towards an AI-driven business model.
- We offer our hourly employees an attractive compensation package according to IG Metall tariff NRW, including holiday and Christmas bonuses as well as additional special payments.
- Charge your electric car at the free company parking lot under attractive conditions.
- We reward your commitment for successfully recommending new colleagues.
- Our development programs GROW, EVOLVE, LEAD, and EXCEL prepare high-potential individuals for the next career step.
Benefits
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
The Vaillant Group is an internationally active family-run company that manufactures products in the areas of heating, cooling and hot water.
- 1-49 Employees
- Established Company
- Onsite, Hybrid
- Industry, Production · Trade
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