Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will handle IT support requests in 1st and 2nd level, install and maintain hardware and software, analyze technical issues, and document the solutions.
Your role in the team
- Processing and resolving IT support requests in 1st and 2nd level support.
- Installation, configuration, and maintenance of hardware and software.
- Analysis and resolution of technical issues as well as documentation of the solutions.
- Support in the implementation of new IT systems and training of users.
- Close collaboration with the IT team to optimize support processes.
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Our expectations of you
Education
- Completed training in the IT field, e.g., IT specialist (m/f/d) for system integration.
Qualifications
- Good knowledge of German and English.
- Solution-oriented thinking and a service-oriented approach to work.
Experience
- First professional experience in IT support is an advantage.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st & 2nd Level Supporter
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
