Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Jork
- Working Model
- Onsite
Job Summary
In this role, you troubleshoot technical issues remotely and provide customer support via phone during software updates or commissioning, while closely collaborating with the PLC design team.
Job Technologies
Your role in the team
- Remote troubleshooting for our customers' existing machines.
- Telephone support for our customers in the after-sales service case.
- Implementation of software updates.
- Support during commissioning in production or at the customer's site.
- On-site service deployments at our customers' locations.
- Preparation of plant documentation.
- Support and close collaboration with the SPS design.
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Our expectations of you
Education
- Completed degree in Electrical Engineering/Mechatronics with a focus on Automation Technology, or alternatively, further training as a technician.
Qualifications
- Good knowledge of drive technology (e.g., SEW).
- Good spoken and written English skills.
- Commitment, loyalty, and team spirit.
- Reluctant willingness to travel.
Experience
- Relevant experience in PLC programming with the software tools TwinCAT/Codesys.
- Experience in object-oriented programming is desirable.
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What we offer
- Attractive, performance-based, and above-tariff remuneration.
- Assembly allowance for assignments outside the company.
- Overtime allowances.
- Responsible position in a growing, owner-managed, and family-run company with flat hierarchies.
- Secure employment with a varied range of tasks.
- Short decision-making paths, open communication, a sense of team, and a culture of 'you'.
- Permanent employment contract at 40 hours/week and 30 days of vacation.
- Comprehensive onboarding phase.
- Employee offers via a benefits portal (corporate benefits).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Palm Gruppe
Palm zählt zu den fßhrenden Unternehmen der europäischen Papierindustrie und wir sind in drei Geschäftsbereichen tätig. Wir produzieren Zeitungsdruckpapier und Wellpappenrohpapier in 5 Papierfabriken.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Helpdesk staff, Mechanical Engineering
- Location
- Jork
- Working Model
- Onsite
- Diversity
- Open for all genders
