Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kiel
- Working Model
- Hybrid, Onsite
Job Summary
In this job, you handle incident reports via hotline and ticket system, assist end-users with software issues, and document solutions in the ticket system while directing escalations to the 2nd Level Support team.
Your role in the team
- Acceptance of fault reports via hotline and ticket system.
- Support for end users in the use of application software.
- Independent, methodical problem solving.
- Forwarding and assigning tickets to the 2nd Level Support staff.
- Management and monitoring of tickets.
- Documentation in the ticket system.
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Our expectations of you
Qualifications
- Affinity for information technology.
- Strong in communication and assertiveness combined with cooperative problem-solving.
- Good knowledge of office applications.
- High customer and service orientation.
- Very good expression in spoken and written language.
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What we offer
- Flexible working hours: Mobile Office and a 38.5-hour week.
- Restorative breaks: 30 days of vacation per year for your personal regeneration.
- Attractive additional compensation: Christmas and holiday bonuses.
- Secure job: A permanent employment in a stable and future-proof industry.
- Fit and mobile: Whether cycling through the city with JobRad or heading to the next workout with Hansefit - your health is our priority.
- Your career - your direction: Customized training programs to continue your development.
- Comfortable mobility: With the Germany Job Ticket, you travel affordably and environmentally friendly.
- Attractive discounts: Benefits at our brands famila, Markant, as well as Corporate Benefits.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
This is your employer
Bartels-Langness-GmbH & Co. KG
As an owner-managed family business based in Kiel, Bartels-Langness is now active in several business areas. Our core business is food wholesale and retail. The group of companies includes around 120 famila department stores and Markant stores as well as various bakery branches in northern Germany. We are a reliable and competent partner for our customers and always focus on high quality and service.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
First & Second Level Support / Service Desk
- Location
- Kiel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
