Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Eschborn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you address complex technical requests, conduct troubleshooting, and develop automated monitoring solutions to optimize IT services and operational processes.
Job Technologies
Your role in the team
- Do you not only want to be part of an IT team but also actively contribute to structuring processes, creating transparency, and making operational activities more efficient? Then you are exactly right with us. To strengthen our team, we are looking for a structured and process-oriented personality who will support and further develop our IT Support organization in daily operations.
- We are looking for experienced IT administrators (m/f/d) who are ready to get hands-on operational today and take responsibility for their own areas tomorrow. Our 1st level support has already been outsourced. Therefore, simple and highly standardized inquiries do not land with you. Instead, you can expect more complex technical issues, escalations, error analyses, and improvement projects.
- Processing and prioritization of complex incidents and service requests.
- Analysis of technical disruptions as well as sustainable troubleshooting to ensure stable operation.
- Support for technical projects and rollouts, including coordination and operational activities.
- Participation in the development and further enhancement of monitoring and automation solutions.
- Identification and implementation of optimization potentials in existing support and operational processes.
- Creation, maintenance, and further development of technical documentation.
- Active participation in the development and improvement of existing IT services.
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Our expectations of you
Education
- Successfully completed training as an IT specialist in system integration or a comparable qualification.
Qualifications
- Good knowledge in at least one infrastructure area (Microsoft, Networking, Security, or comparable).
- You have not only handled tickets but also operated, implemented, improved, or further developed systems.
- Structured and independent way of working.
- Willingness to take responsibility and actively shape change.
Experience
- At least 3 years of experience in the IT environment.
- Experience in technical fault analysis and troubleshooting.
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What we offer
- A varied scope of tasks with constantly new challenges.
- A team that wants to move forward and is passionate about it.
- Flexible working with the option of home office.
- A workplace at one of the tenth largest employers in the world.
- An environment where you can contribute new ideas.
- Short decision-making paths.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Compass Group Deutschland GmbH
Als einer der größten Dienstleistungsunternehmen der Welt wollen wir vor allem eins: leisten. Wo andere noch Probleme sehen, haben wir bereits die passende Lösung entwickelt - innovativ und individuell auf die Bedürfnisse unserer Kunden zugeschnitten. Immer einen Schritt voraus. Unsere Vielfalt an gebotenen Dienstleistungen haben dabei immer eines gemeinsam: Leidenschaft. Und die können unsere Kunden schmecken. In allem was wir tun setzen wir auf Qualität – und das zahlt sich aus.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
IT system administrator
- Location
- Eschborn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
