Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you are responsible for on-site IT support, assisting users with technical issues, managing hardware and software, and optimizing processes in collaboration with other departments.
Job Technologies
Your role in the team
- Central contact person for IT topics and on-site IT support, implementation in accordance with existing IT policies and processes.
- Service-oriented support and advising of our employees on IT-related issues as well as the dissemination of IT knowledge in daily work.
- Liaison between the branch and corporate IT, ensuring smooth IT operations in our branch.
- Supervision and coordination of on-site telecommunications solutions.
- Procurement, configuration, and management of hardware and software.
- Digitization and optimization of processes in collaboration with other departments.
- Support in the management and further development of IT-related customer interfaces (EDI, API, eLogistics) in collaboration with the specialist departments.
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Our expectations of you
Education
- Completed IT-related training or a comparable qualification, alternatively several years of professional experience in IT support.
Qualifications
- Good knowledge in IT support and helpdesk as well as in working with ticket systems, handling Windows environments, and network technologies.
- Good knowledge of Microsoft 365.
- Very good spoken and written German skills (at least C1) as well as good spoken and written English skills (at least B2).
- High service orientation, strong communication skills, patience when dealing with users.
- Enjoyment of working in a team.
Experience
- Several years of experience in user support is advantageous.
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What we offer
- Secure job with a permanent employment contract.
- Working hours from Monday to Friday with a 39-hour week and minute-precise time tracking.
- 28 days of vacation, additionally December 24th and December 31st are non-working days - entitlement to 3 consecutive weeks of vacation.
- Vacation pay of €360 and a profit-sharing scheme from the second year of employment, as well as other voluntary benefits such as Christmas bonus.
- My DACHSER benefits - A flexible supplementary benefits package that allows you to choose the benefit that best suits your needs - e.g., Germany Ticket, childcare allowance, or EGYM Wellpass for fitness and health (after 12 months of employment).
- Discounted meals in the company's own canteen with an outdoor break area.
- Employer-funded retirement provision and provision of asset-building benefits.
- Company-owned, free parking lot.
- Numerous discounts on leisure activities, events, and online shops through our Corporate Benefits platform.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
DACHSER
DACHSER is a German logistics company based in Kempten. It is family-owned and operates in the fields of European logistics, air and sea freight, and food logistics.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1930
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Engineering
3.0Career Growth
2.8Workingconditions
4.4Culture
3.5
IT Specialist Location Service & Support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
