Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical inquiries, provide 1st and 2nd level support, manage mobile devices, and oversee hardware inventory and distribution.
Job Technologies
Your role in the team
- The support team is responsible for receiving, processing, and resolving all technical inquiries.
- Among your core responsibilities are, among others:
- Acceptance and execution of 1st and 2nd level support via phone, remote support tool, and directly at the user's workstation.
- Assembly and disassembly of PC workstations.
- Setup and management of mobile devices, including notebooks, smartphones, and tablets, using Mobile Device Management.
- Inventory and distribution of various hardware.
- Communication with external partners regarding procurement and escalations.
- Passing on employee improvement suggestions to the responsible internal team.
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Our expectations of you
Education
- You have completed training as an IT specialist for system integration (m/f/d) or a comparable qualification in the IT field.
Qualifications
- You bring service orientation as well as good communication skills and the ability to explain complex technical issues clearly.
- You have business-fluent German language skills, both written and spoken.
- Teamwork, commitment, and strong communication skills are part of your personality.
- A self-reliant and responsible working style, combined with a high level of service orientation and analytical thinking, complete your profile.
Experience
- You have professional experience in IT support / Service Desk or application management.
- You have solid knowledge of client operating systems and experience working with Microsoft 365 applications, particularly in the areas of Exchange Online, SharePoint, Teams, and OneDrive.
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What we offer
- Modernly equipped workplace in the House of German Business in the heart of Berlin.
- Opportunity for remote work and flexible working hours.
- Employer-funded occupational pension scheme.
- 30 days of annual leave.
- Subsidy for public transport ticket.
- Discounted food in our in-house canteen.
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Job Locations
About Your Employer
DIHK
The Deutsche Industrie- und Handelskammertag e. V. (DIHK) is the umbrella organization representing the interests of the German economy to decision-makers in federal politics and European institutions. With 79 chambers of industry and commerce (IHKs) and a network of over 90 German Chambers of Commerce Abroad (AHKs) located in countries around the world, the DIHK is a powerful force for businesses both in Germany and abroad.
Description
- Founding Year
- 1861
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT specialist IT support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
