Job
- Level
- Experienced
- Location
- Waiblingen
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will independently manage applications through error analysis, installations, and maintenance, document technical processes, and coordinate service requests in the ticketing system.
Job Technologies
Your role in the team
- By providing support for the assigned specialized applications as the primary contact for the departments (user and application support), including qualified error analysis and independent problem solving.
- Through the installation, configuration, updating, maintenance, and administration of the specialized applications supported, including release and patch management.
- Through independent handling, prioritization, and documentation of service requests and disruptions in the ticketing system.
- Through independent creation and maintenance of technical documentation, installation documentation, and work instructions.
- Coordination and collaboration with specialist departments, internal IT teams, and, if applicable, management of external service providers.
- Through participation in the installation, configuration, and maintenance of hardware.
- Contributing to the processing of inquiries and fault reports in the 1st-level hotline.
This text has been machine translated. Show original
Our expectations of you
Education
- With your completed training as an IT specialist (m/f/d) in the field of system integration or a comparable qualification in the field of computer science.
Qualifications
- With your strong ability to analyze errors as well as knowledge of MS SQL (desirable).
- With your strong organizational skills, your systematic-analytical thinking ability, as well as your pronounced media and project competence.
- With your structured and solution-oriented working methodology.
- With your high degree of independence, reliability, and strong commitment to performance.
- With your team spirit, customer orientation, and persuasive skills.
- With your existing driver's license of class B.
Experience
- With your several years of professional experience in the aforementioned area of responsibility.
- With your experience and knowledge in the field of specialized applications in Windows Server environments, handling specialized procedures, and managing roles and permissions.
- With your experience in Active Directory at the user level, with technical documentation, MS Office products, as well as with ticket and service management systems.
This text has been machine translated. Show original
What we offer
- This position is to be filled on a full-time basis at the Office for Digitalization in Waiblingen.
- Look forward to a permanent employment relationship subject to the collective agreement and personal prerequisites, with a salary up to pay grade 10 of the collective agreement for public service (TVöD-VKA).
- If the prerequisites are met, a skilled worker allowance may be granted in accordance with the Skilled Worker Guidelines VKA.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
About Your Employer
Landratsamt Rems-Murr-Kreis
The Landratsamt Rems-Murr-Kreis is a public administrative authority in Baden-Württemberg, responsible for various areas such as waste disposal and environmental protection. With around 1,700 employees, it offers numerous career opportunities in the Rems-Murr district.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Application support clerk
- Location
- Waiblingen
- Working Model
- Onsite
- Diversity
- Open for all genders
