Job
In this role, you design smart solutions in the Salesforce Service Cloud, implement automations, improve data quality, and provide training for internal users while acting as the senior go-to person.
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Job technologies
Your role in the team
- Design and implement scalable configurations, automations and platform governance standards.
- Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance and data quality.
- Translate business needs into smart Salesforce solutions - from day-to-day feature requests to large-scale initiatives.
- Leiten Sie Change-Management-Prozesse, verbessern Sie die Dokumentation und befähigen Sie interne Nutzer durch Schulungen.
- Support integration, data protection (GDPR), access models and participate in our GitHub-based CI/CD setup.
- Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues and ensure quality.
- Zusammenarbeit mit Entwicklern, um deklarative und programmatische Lösungen für nachhaltiges Wachstum abzustimmen.
Our expectations of you
Education
- Degree in IT, Business Informatics or comparable field or vocational training with relevant professional experience.
Qualifications
- Ability to mentor peers, review solutions and communicate clearly with technical & non-technical stakeholders and have a good understanding of platform scalability, data architecture and agile collaboration.
- Salesforce certifications are a plus as well as familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI or GitHub-based release processes.
- Solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills, paired with a structured approach to work.
- Fluency in English.
Experience
- 5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments, leading to an expertise in Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects etc.
What we offer
- Cologne (hybrid) or Berlin (remote) | Permanent contract (full-time or part-time*) *select the option that applies to your position.
- Hybrid work: Combine flexible remote work with team time in the Cologne office (on-site days depending on your location).
- Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein, or Norway.
- 28 vacation days.
- 5 additional days off at Christmas, New Year's Eve and Carnival.
- Buddy program (an experienced trustee is at your side).
- Individual learning & development opportunities (internal & external trainings, e-learnings).
- Events (Team Events, Unit Events, etc.).
- Health Pass (free online and offline sports, fitness, and health courses).
- Unbefristeter Vertrag mit Europas vertrauenswürdiger Marke.
Benefits
Work-Life-Integration
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Trusted Shops has been working since 1999 to ensure that everyone in the increasingly digitized world can make the best possible decisions. With our seal of quality including buyer protection, we want to offer orientation and security when shopping online. Today, with our rating system, we bring real transparency to all digital areas, far beyond e-commerce.
- 250+ Employees
- 1999
- Digital Agency
- Onsite, Hybrid, Full Remote
- Consulting · Internet, IT, Telecommunication
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