Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Oyten
- Working Model
- Onsite
Job Summary
In this role, you assist customers with software inquiries through various channels and address commercial issues. You also analyze program requests, document inquiries, and conduct training sessions to optimize business processes.
Job Technologies
Your role in the team
- You support our customers via phone, email, and ticket system with questions about our software.
- Support in optimizing business processes from a commercial perspective through the efficient use of IT systems.
- You handle administrative issues, document customer inquiries, and create instructions.
- You analyze and document program requests to improve the software and forward them to the development department.
- You conduct online training sessions for clients and colleagues with a focus on commercial processes.
- Participation in projects for the implementation or further development of our applications.
- You ensure compliance with our quality standards and contribute to the further development of our customer service.
- Interface function between IT and business departments (sales, administration, development, and engineering).
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Our expectations of you
Education
- Completed commercial or IT-related vocational training.
Qualifications
- Proficient in the use of standard MS Office applications.
- High service orientation and ability to impart knowledge.
- Knowledge of inventory management systems is desirable.
- Enjoyment of teamwork and a hands-on mentality.
- German and English in word and writing.
Experience
- Ideally, experience in customer service and an affinity for IT systems.
- Experience with ticketing systems is an advantage.
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What we offer
- A remarkable working environment in a successful and growth-oriented company.
- Exciting tasks in an open, collegial, and agile work environment with flat hierarchies.
- Space for autonomous action, as well as active shaping of the corporate culture.
- An interesting, versatile, and responsible activity.
- Attractive social benefits.
- Comprehensive onboarding, good development prospects, and extensive opportunities for further training.
- Flexible working hours and remote work.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
ROTOR Software GmbH
ROTOR Software GmbH develops customized software solutions for retailers and repair shops, particularly in the fields of motor equipment, agricultural technology, and construction machinery. With locations in St. Ingbert and Oyten, the company has been offering modular, practical inventory management systems for many years.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Customer Service & Commercial IT Support Staff
- Location
- Oyten
- Working Model
- Onsite
- Diversity
- Open for all genders
