Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kuppenheim
- Working Model
- Onsite
Job Summary
In this role, you handle support requests for software and hardware, set up POS systems, create technical documentation, and train customers both on-site and via remote support.
Job Technologies
Your role in the team
- Acceptance and processing of support requests for our software and hardware solutions.
- Setting up our cash register systems and time tracking terminals.
- Creation of manuals, technical documentation, and FAQs.
- Consulting and support of customers in user-related questions.
- Installation and customer training on-site or via remote support.
- Collaboration with other teams to solve complex technical problems.
- Identification of areas for improvement and communication of customer feedback to the development team.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Basic knowledge in the use of business management software.
- Good understanding of technical processes and problem-solving skills.
- Good German language skills, both spoken and written.
Experience
- Experience in SQL or willingness to acquire knowledge in this area.
- Experience with operating systems and network technology (primarily in the Windows environment).
- Experience in the bakery industry facilitates your work, but of course, it is not a prerequisite.
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What we offer
- Varied activity in a dedicated team.
- Modern working environment in an attractive setting.
- Permanent employment contract.
- Attractive compensation.
- Flat hierarchies and appreciative interaction.
- Friendly and motivated team that supports each other.
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Topics that you deal with on the job
Job Locations
This is your employer
BackNet Entwicklungs- und Support GmbH
BackNet Entwicklungs- und Support GmbH is a renowned provider of software and cash register systems, along with associated consulting and support services for the bakery industry. Based in Kuppenheim, Germany, the company offers specialized solutions for the digitalization and optimization of bakery processes. Since 2002, the company has been active and supports its clients with business application programs.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Staff support and helpdesk
- Location
- Kuppenheim
- Working Model
- Onsite
- Diversity
- Open for all genders
