Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wolfsburg
- Working Model
- Onsite
Job Summary
In this role, you will handle technical incidents and inquiries from national and international clients, conduct fault analyses, and configure product components for sales. You will collaborate on projects to optimize processes.
Your role in the team
- Technical Support: Handling of fault reports, complaints, and service requests from national and international customers (phone, email, and digital channels).
- Escalation Management: Recognizing, Assessing, Applying, and Documenting Escalation Processes.
- Error analysis: Structured analysis of support cases and development of technical solutions.
- Prioritization & Coordination: Management and prioritization of incoming requests in technical support.
- Work preparation: Support and preparation of service technicians in the field.
- Project work: Participation in service and organizational projects to optimize processes.
- Product configuration: Configuration and parameterization of components for sales.
- Returns & Quality: Processing of returns, repair procedures, warranty cases, as well as assessment of quality reports.
- Supplier & Customer Support: Technical coordination with internal and external contacts.
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Our expectations of you
Education
- Qualification: Completed electrical engineering vocational training.
Qualifications
- Expertise: Knowledge of mechanics and hydraulics is advantageous.
- Working style: analytical, structured, and solution-oriented.
- Organization: Strong organizational skills and good priority management.
- Customer orientation: Confident and service-oriented demeanor when dealing with clients and partners.
- Resilience: Flexible and resilient, even in demanding situations.
- Languages: Good written and spoken English skills.
Experience
- Experience: Several years of professional experience in the crane industry or in a technical service environment is desirable.
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What we offer
- Responsibility: Central role in technical service with direct impact on customer satisfaction.
- Internationality: Worldwide service deployments and direct customer contact on-site.
- Security: Permanent employment in an internationally successful company.
- Team: Committed and collegial environment with short decision-making processes.
- Development: Extensive training and development opportunities.
- Variety: a combination of technical analysis, communication, and international project deployment.
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Job Locations
This is your employer
WOLFFKRAN GmbH
WOLFFKRAN is the leading international provider of tower cranes, offering the best technology and quality for each customer and construction site. Our absolute reliability, outstanding service and proximity to our customers have made us the preferred choice for decades.
Description
- Founding year
- 1854
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Technical Support / Hotline Service Technician
- Location
- Wolfsburg
- Working Model
- Onsite
- Diversity
- Open for all genders
