Job
- Level
- Junior
- Location
- Mannheim
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
Job Summary
In this role, you handle customer inquiries via phone and digital channels, clarify orders and returns, and document information in CRM systems.
Your role in the team
- Acceptance and operational processing of incoming customer inquiries via telephone and digital service channels.
- Clarification of standard inquiries regarding orders, availability, delivery status, returns, complaints, and general service processes.
- Order acceptance as well as recording and processing of customer orders in accordance with defined process specifications.
- Review, maintenance, and documentation of customer-related information in CRM, telephony, and back-office systems.
- Adherence to defined service levels, quality standards, and documentation guidelines.
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Our expectations of you
Education
- Completed training/certification is an advantage.
Qualifications
- Good command of German, both written and spoken.
- Proficient handling of common PC applications and digital work tools.
- Service-oriented attitude in dealing with customers.
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What we offer
- The working hours are from 8:30 AM to 10:00 AM and from 3:30 PM to 5:30 PM.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Phoenix Pharmahandel GmbH & Co. KG
The PHOENIX group is a leading integrated healthcare provider in Europe. Every day, we provide people with medicines and medical products reliably. Our around 45,000 employees take care of ensuring that medicines and health products arrive quickly, safely and reliably where they are needed every day.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
Working student 1st Level KSC
- Location
- Mannheim
- Working Model
- Onsite
- Diversity
- Open for all genders
