Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.380 to 3.650€ gross/month
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle user inquiries in 1st and 2nd level support, develop IT solutions, configure Windows 11 workstations, and assist with Microsoft 365 applications while managing the IT infrastructure.
Job Technologies
Your role in the team
- Receiving and processing user inquiries as well as structured analysis and documentation of disturbances.
- Regular inspections and monitoring of our IT infrastructure components.
- Support of our colleagues on-site in projects, at the state headquarters, as well as remotely.
- Independent development and implementation of solutions in everyday IT.
- Preparation and handling of complex issues in 1st- and 2nd-level support.
- Installation, configuration, and support of Windows 11 workstations and mobile devices.
- User support related to Microsoft 365 (e.g., Outlook, Teams, SharePoint, OneDrive, Office applications).
- Processing of hardware and software requests as well as ticket handling in the internal ticket system.
- Documentation of solutions as well as maintenance of our internal knowledge database.
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Our expectations of you
Education
- A completed IT apprenticeship (e.g., IT specialist) or comparable practical IT qualifications.
Qualifications
- Enjoyment of working in 1st- and 2nd-level support and direct contact with users.
- A driving license (minimum class B).
- Very good written and spoken German skills (minimum C1).
- Strong communication skills, reliability, and an independent, structured way of working.
Experience
- Professional experience in 1st and 2nd Level Support / Help Desk.
- Experience with ticketing systems, ideally Atlassian Jira.
- Practical experience with Office 365, OneDrive, SharePoint, as well as Ubiquiti Unifi systems.
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What we offer
- We offer a salary according to the parity collective agreement in pay group AD7, depending on experience between 3,380 and 3,650 EUR gross, based on a 39-hour workweek.
- Support through company pension scheme and annual bonus.
- A workplace in Berlin-Mitte, just 5 minutes from Alexanderplatz.
- 30 days of vacation + December 24th & 31st off.
- A mix of remote work and on-site presence, as well as flexible working hours.
- We prioritize your children when allocating spots in our 26 Humanist daycares in Berlin and Brandenburg, as well as in providing advice and support for the care and guardianship of relatives.
- Further training and professional development are an integral part of your daily work.
- Regular team events and corporate health management, plus discounted membership at Fitness-First.
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Job Locations
About Your Employer
Humanistischer Verband Berlin-Brandenburg KdöR (HVD-BB)
The Humanist Association of Germany, Regional Association Berlin-Brandenburg, is a worldview community representing the interests and rights of non-religious people in Berlin and Brandenburg. With over 1,300 full-time employees and more than 15,000 members, the association is active in practical life assistance as well as in education, culture, and upbringing.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Mitarbeiter IT Support
- Salary
- 3.380 to 3.650€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.267 to 2.416 € net/month · Tax class I
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
