Job
- Level
- Experienced
- Job Field
- Scrum, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wuppertal
- Working Model
- Onsite
Your role in the team
- Participation in the further development of the customer journey in close coordination with the business units and sales companies.
- Application of agile project management to plan and implement new functionalities and services within the existing CRM IT landscape with the aim of optimizing business processes and customer experience in the area of marketing and sales.
- Management of internal and external employees and coordination of individual workstreams consisting of IT and business representatives.
- Defining the continuous evolution of end user experience technologies and support to meet the company's changing business needs.
- Participation in the technical configuration and introduction of new functionalities and services as well as provision of first and second level support via various channels.
- Collecting, tracking and analyzing customer feedback and creating measurement metrics and KPIs.
- Interface between the operational units, marketing and sales, product management and the digitalization and automation team.
- Continuous monitoring of customer wishes and needs as well as tracking of market trends.
- Regular project reporting to management.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed university degree in computer science or comparable qualification.
Qualifications
- Knowledge of network configuration and wireless connections.
- Basic understanding of IT systems architecture, strong IT affinity and business knowledge of a company's business processes.
- Good written and spoken English or French skills.
- Analytical, solution-oriented and structured way of working with a high degree of initiative.
- Very good communication skills, strong customer focus and a confident demeanor.
Experience
- Initial professional experience in the above-mentioned field of responsibility, ideally in the manufacturing, utility or telecommunications sector.
- Experience in managing projects and using agile working methods.
- Understanding of IT applications in the customer experience environment.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Project Manager International
- Location
- Wuppertal
- Working Model
- Onsite
- Diversity
- Open for all genders
