Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support IT operations across DACH hotels, troubleshoot technical issues, coordinate IT projects, and ensure smooth system administration and user support.
Job Technologies
Your role in the team
- As IT Coordinator, you are responsible for supporting the day-to-day IT operations across our hotels and corporate locations within the DACH region.
- You act as a key contact for technical support, system administration, and project coordination, ensuring that technology solutions effectively support hotel operations and enhance the guest experience.
- Working closely with hotel teams, vendors, and the wider IT department, you help maintain stable, secure, and efficient IT environments while contributing to ongoing improvement initiatives.
- Provide first and second-line IT support for hotels and corporate users across the DACH region.
- Troubleshoot and resolve hardware, software, network, and system-related issues.
- Support hotel openings, conversions, and technical implementations.
- Assist with IT projects, system upgrades, migrations, and infrastructure improvements.
- Coordinate with vendors and service providers to ensure timely issue resolution and service delivery.
- Maintain user accounts, permissions, and access management within Microsoft Entra ID / Azure AD.
- Support the administration of servers, networking equipment, and hotel technology systems.
- Ensure compliance with IT policies, security standards, and operational procedures.
- Maintain accurate IT documentation, asset inventories, and support records.
- Collaborate closely with hotel teams and the central IT department to deliver excellent IT service.
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Our expectations of you
Education
- Degree or vocational qualification in Information Technology, Computer Science, or a related field.
Qualifications
- Knowledge of Microsoft Entra ID / Azure AD, Windows environments, networking, and IT infrastructure.
- Strong problem-solving skills with a hands-on and service-oriented mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Fluency in English; German is strongly preferred.
- Driver's license and willingness to travel within the DACH region.
Experience
- Minimum 2 years of experience in an IT support, IT coordinator, or systems administration role.
- Experience in hospitality, retail, or other multi-site environments is an advantage.
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What we offer
- A dynamic, fast-growing international environment.
- High level of responsibility and exposure to a diverse IT landscape.
- Opportunities to work on regional and international IT projects.
- Professional development and learning opportunities.
- Regular travel within the DACH region.
- A collaborative team culture focused on innovation and continuous improvement.
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Job Locations
This is your employer
Odyssey Hotel Group
Odyssey Hotel Group is a dynamically growing hotel operator that serves multiple brands and countries. The company focuses on hotel development and management, placing great importance on efficient operations and a consistent guest experience across various European markets.
Description
- Company Type
- Established Company
- Industry
- Hotel and Restaurant Industry, Tourism
IT Coordinator
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
