Job
- Level
- Experienced
- Location
- Hennigsdorf
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.100 to 3.300€ gross/month
Job Summary
In this role, you analyze and resolve hardware and software issues on-site, support users with mobile devices, and ensure the functionality of technical facilities during events and meetings.
Job Technologies
Your role in the team
- You handle the assigned fault reports and service orders in English, ensuring compliance with the agreed response times.
- Analyze hardware and software issues at IT workstations systematically and ensure quick and sustainable solutions.
- They install, configure, repair, and upgrade PCs, notebooks, printers, and other IT components.
- For device installations, workplace relocations, and technical adjustments, you will be responsible for the practical implementation on-site.
- Support users in setting up and using mobile devices with iOS and Android, as well as activating smartphones and SIM cards.
- For video conferences, events, and meetings, ensure the functionality of the required technology and provide initial technical support in case of disruptions.
- You plan and coordinate the exchange and renewal of IT equipment and maintain the associated inventory and device data.
- You document all orders, work steps, and solutions completely and transparently in the ticketing system.
- In addition, you will be responsible for tasks in goods receipt, warehouse management, device configuration, as well as shipping preparation and shipment tracking.
- The exchange of backup media and the maintenance of printers, including the necessary consumables, are also part of your responsibilities.
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Our expectations of you
Education
- You have completed a technical vocational training, for example as an IT specialist for system integration (m/f/d), IT electronics technician (m/f/d), or a comparable qualification, e.g., through a degree in computer science.
Qualifications
- You are well familiar with Windows 10 and 11 as well as the applications of Microsoft 365.
- You are proficient in the installation, repair, and upgrading of common hardware and software.
- You have good German language skills and very good English language skills, both written and spoken, for English-speaking ticket processing and communication.
- As pool vehicles are used as part of the activity, you possess a valid Class B driver's license.
- A self-reliant, structured, and solution-oriented work approach as well as strong service and communication skills characterize you.
- Even in demanding situations, you remain reliable and impress in direct user contact through a professional demeanor.
Experience
- You have already gained professional experience in a comparable position, preferably in first- or second-level support.
- You have practical experience in handling ticketing systems and independently manage IT disruptions and service requests.
- Basic knowledge of network technology as well as experience in proper cabling and connection of IT equipment complete your professional profile.
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What we offer
- Assignment at the end customer Alstom at the Hennigsdorf site in a modern and professional working environment.
- Monthly gross salary between €3,100 and €3,300, depending on qualifications and professional experience.
- Regular working hours from Monday to Friday generally between 08:00 and 16:30.
- Permanent employment contract with long-term employment prospects.
- High chances of hiring by our client based on personal and professional suitability.
- Up to 30 vacation days per year, with the possibility to take vacation even during the probation period.
- Personalized support and comprehensive assistance through dedicated contacts throughout the entire assignment.
- Individual training programs and opportunities for professional development.
- Exclusive employee benefits through Corporate Benefits with discounts at numerous brands and online shops.
- Bonuses within the scope of our Employee Referral Program.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
More about the Recruiting Agency
Herrmann Personaldienste GmbH
As one of the leading personnel service providers in Germany, Herrmann Personaldienste GmbH has been supporting both companies and job seekers in finding the right employees since 1993.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Onsite Support
- Salary
- 3.100 to 3.300€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.111 to 2.223 € net/month · Tax class I
- Location
- Hennigsdorf
- Working Model
- Onsite
- Diversity
- Open for all genders
