Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 32.000 to 48.000€ Gross/Year
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the first point of contact for IT inquiries from non-profits, analyzing issues, implementing solutions, and optimizing processes such as hardware setup and software updates.
Job Technologies
Your role in the team
- You are the first point of contact in daily operations.
- You work closely with the IT administration – they define standards, you apply them, provide feedback, and identify what can be automated.
- Anyone who lands with you should feel well taken care of.
- Inquiries via Slack, Microsoft Teams, Email
- Analyze problems, identify causes, implement solutions properly, or escalate issues as needed.
- Quick response times, friendly tone, clear language
- Identify recurring themes and reflect them to the admin.
- Set up, deliver, and collect devices
- Create / lock accounts according to standard
- Welcome packages and initial onboarding for new employees of our clients
- Structured handovers to ensure nothing is left behind
- Triaging and tracking hardware issues
- Software installations and updates
- Rolling out patches via Intune (executing, not defining)
- Apple Setup Assistance (Apple IDs, Device Enrollment)
- Mailbox and inbox issues
- SharePoint, OneDrive, and Drive: Permissions, Sharing, Structures
- Teams and Meet setup for new users
- License assignments according to standard
- Brief training sessions on MFA, password managers, and phishing.
- Occasional on-site presence in Berlin: hardware delivery, small training sessions, simple network topics
- Clear explanations - also for non-technical people
- Document solutions clearly in tickets
- Create short user guides ("How to activate MFA?", "How to share a SharePoint folder?")
- Identify recurring themes and reflect them to the admin for standardization.
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Our expectations of you
Education
- Training as an IT Specialist (System Integration) or comparable practical experience (1-3 years)
Qualifications
- Very good German skills (at least C1 level) as well as good English skills in spoken and written form.
- Patience and a friendly manner, even with recurring inquiries.
- Solid understanding of macOS and Windows in everyday use
- You explain technology clearly and understandably.
- Affinity for Apple Business Manager and macOS tooling
- Interest in the non-profit and NGO sector
- Interested in further development towards IT administration
Experience
- Experience with Microsoft 365 from the user perspective
- Initial experience with Intune or other MDM systems
- Initial scripting experience (PowerShell or Shell)
- Experience with ticketing systems
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What we offer
- Salary: €32,000 - €48,000 gross per year (depending on experience, pro-rated for part-time)
- Full-time or part-time (28-40 hours) - we find a model that fits
- Work with purpose: you support organizations that make a social impact
- Small, growing team with short communication channels - not a ticket conveyor belt
- Clear standards, but room for improvement - automation explicitly encouraged
- Growth perspective: We invest in training and deliberately develop you further (towards Admin, Cloud, or Security).
- Inviting office (good coffee!) in Berlin-Schöneberg + flexible home office days, regular on-site visits to clients for IT support
- Paid training courses
- Regularly go out together - team trips to the mountains or the sea
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Leicht Digital GmbH
Leicht Digital GmbH, based in Berlin, is a renowned company specializing in IT consulting and IT services. It primarily supports non-profit organizations such as clubs and foundations in establishing and maintaining reliable IT infrastructures. The company places great importance on security, user-friendliness, and sustainable solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT support for non-profits
- Salary
- 32.000 to 48.000€ Gross/Year
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
