Level: Experienced

Job Field: IT, System

Employment Type: Full Time

Contract Type: Permanent employment

Location: Donauwörth

Working Model: Onsite

Job Summary

In this role, you handle technical inquiries for the H135 and H145, analyze quality issues, and develop improvement proposals to enhance safe flight operations for French-speaking customers.

Your role in the team

Interface between Airbus Helicopters Germany and our helicopter customers, in particular for French speaking customers.
Actively and efficiently handle and respond to technical requests for the H135 & H145 to ensure safer and efficient flight operations.
Collect and analyze technical issues to create proposals for Product Improvement.
Bearbeitung von Kundenbeschwerden und Qualitätsproblemen.
Management of operational incidents (analysis, report, information collection).

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Our expectations of you

Education

Technical university degree, e.g. engineering education (Bachelors / Masters) or equivalent.

Qualifications

Knowledge of H135 & H145 aircraft, systems and technical documentation.
Proactive, customer-oriented, and independent working style as well as teamworking skills.
High level of communication skills.
French is required, Fluent in English.

Experience

Several years of work experience with H135 & H145 family.
Many years of experience in dealing with customer relations and commercial aircraft operations.

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What we offer

We offer a very interesting and varied job, integrated into our dynamic and highly qualified team with flat hierarchical structures.
Close customer contact gives you the opportunity to provide first hand technical support to the helicopter operators.
We cover the helicopter as a complete system, starting from the dynamic system to the mission equipment like cargo hooks and interior.
This offers a very large and interesting scope of work and a wide range of application possibilities according to skills and interests.
At our Donauwörth site, located on the banks of the river Danube, we develop helicopters from the initial idea to the airworthy product.
Watch them take off and touch down on our own on-site test airfield.