Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Duren
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT support requests as 1st-level support, analyze and resolve issues in Windows, Linux, and MacOS environments, and install and maintain IT workstations and networks.
Job Technologies
Your role in the team
- Acceptance and processing of IT support requests (1st-level support) via phone, email, and ticket system.
- Error analysis and troubleshooting of hardware and software issues in Windows, Linux, and MacOS environments.
- Installation, configuration, and maintenance of IT workstations, networks, and peripheral devices.
- Support in the management and monitoring of IT networks.
- Documentation and maintenance of support requests as well as creation of guides and FAQs.
- Escalation of complex inquiries to 2nd-level support.
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Our expectations of you
Education
- Completed training in the IT field, e.g., IT specialist (m/f/d) for system integration or a comparable qualification.
Qualifications
- Knowledge of Windows, Linux, and MacOS operating systems as well as basic networking.
- Proficient in ticketing systems and common IT tools.
- Very good German and good English skills, both written and spoken.
- Analytical thinking, customer orientation, and team skills.
Experience
- Experience in IT support, particularly in 1st-level support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service desk
- Location
- Duren
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
