Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you will assist users with IT inquiries, analyze and document issues, install hardware and software, and collaborate closely with 2nd-level support to resolve complex problems.
Your role in the team
- First point of contact for IT inquiries and user disruptions.
- Analysis, troubleshooting, and documentation of IT issues and disruptions.
- Support with the installation and configuration of hardware and software.
- Training and support of users with IT questions and the use of IT systems.
- Collaboration with 2nd-level support and external service providers to resolve complex issues.
- Creation and maintenance of documentation and user manuals.
- Participation in IT projects for the further development of the IT infrastructure.
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Our expectations of you
Education
- Completed vocational training in the IT sector, e.g., as an IT specialist (m/f/d), or a comparable qualification.
Qualifications
- Very good German and good English skills.
- Extensive knowledge in error analysis and IT administration.
- Strong communication skills and customer orientation.
- Analytical skills and a structured way of working.
- Teamwork and resilience.
Experience
- Professional experience in IT support or helpdesk.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Helpdesk Supporter
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
