Job
In this role, you ensure the operation of the CRM system and analyze disturbances. You develop user stories, liaise with departments, design efficient CRM processes, and conduct training sessions.
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Job technologies
Your role in the team
- Ensuring the ongoing operational functionality of the CRM system, analyzing and prioritizing incidents, coordinating their resolution, and supporting releases and system changes in coordination with IT.
- Gathering, evaluating, and prioritizing requirements from business units, as well as creating and maintaining the CRM roadmap, including user stories, requirements, and decision briefs.
- Analysis of existing customer, sales, and marketing processes, as well as the design, alignment, and implementation of standardized, efficient CRM processes and their sustainable integration across the company.
- Advising and training business departments on how to use the CRM system, as well as developing requirements to improve customer retention, sales management, and campaign and lead management.
- Development and monitoring of data quality standards, as well as coordination of data requirements with business departments, taking data protection into account.
- Planning, coordination, and functional management of CRM projects, further development initiatives, and automation projects involving internal and external stakeholders.
Our expectations of you
Education
- Completed degree, preferably in business information systems or a comparable field, or an equivalent qualification combined with several years of relevant professional experience in supporting, further developing and digitizing sales processes, as well as in process or product management in the energy sector.
Qualifications
- In-depth knowledge of electricity and gas sales, as well as energy market mechanisms and regulatory frameworks.
- Confident use of Microsoft 365 applications; knowledge of SAP IS-U, Qlik Sense, UiPath, and nscale is an advantage.
Experience
- Several years of professional experience in the energy sector, ideally in sales.
- Experience in project management and automation at an energy provider.
- Experience in modeling, documenting, and standardizing business processes.
What we offer
- A varied range of responsibilities characterized by working independently and taking ownership.
- Comprehensive professional development opportunities, including e-learning.
- Compensation in accordance with the TV-V collective agreement, including a 13th-month salary.
- Flexible working arrangements and opportunities for mobile working/working from home.
- Provision of appropriate mobile devices.
- Corporate benefits and regular employee events.
- On-site company restaurant.
- Occupational health management.
- A positive work environment and a supportive team.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Seit über 100 Jahren versorgen die Stadtwerke Herne ihre Bürger zuverlässig mit Energie. Aus dem traditionsreichen Unternehmen ist mittlerweile ein moderner Energiedienstleister geworden, der stets nach neuen Wegen in der Energieversorgung- und Gewinnung sucht. Für unsere Kunden und für unsere Umwelt.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Power Sector, Economy
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