Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
The main task is handling 1st- and 2nd-level tickets, documenting incidents, providing extensive on-site user support, independently troubleshooting issues and proactively managing support processes with English communication.
Your role in the team
- Support in the 1st & 2nd Level area
- Ticket processing
- Documentation of encountered error situations
- Extensive on-site user support
- Support in troubleshooting
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Our expectations of you
Education
- Completed vocational training in the IT sector
Qualifications
- Good command of English
- Independent, proactive work style and organizational talent
- Communication skills and service orientation
Experience
- Extensive professional experience in IT support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter 1st and 2nd Level
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
