Job
- Level
- Junior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Cologne
- Working Model
- Onsite
Job Summary
You provide hands-on user support via a ticketing system, handle 1st- and 2nd-level troubleshooting, analyze and document incidents, and escalate complex Windows, Active Directory, Exchange, Cisco and hardware/software faults.
Job Technologies
Your role in the team
- Professional support for users and employees.
- Receipt of problem reports and inquiries via ticketing system.
- Execution of 1st and 2nd Level Support.
- Analysis and documentation of the occurring error situations.
- Forwarding of disturbances.
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Our expectations of you
Education
- Completed IT education.
Qualifications
- Solid knowledge of common hardware and software.
- Knowledge in handling Windows, Active Directory, Exchange, and Cisco.
- IT affinity as well as a high customer and service orientation.
Experience
- Initial professional experience in IT support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter 1st and 2nd Level
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
