Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Internship / school internship
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle incidents in 1st and 2nd level support and assist customers on-site and in the back office, while actively participating in IT projects and managing end devices in a connected environment.
Job Technologies
Your role in the team
- We are looking for people like you — and want to grow together with you. Become part of our modern and hybrid work culture at our Leipzig location and support our clients with reliable IT support directly on-site and in the back office. As a working student in Onsite Support, you will gain valuable practical experience in a professional IT environment and work closely with experienced colleagues.
- These tasks await you
- Participation in 1st- and 2nd-level support at the Service Point as well as in the back office to ensure stable onsite services.
- Processing incidents and service requests in a standardized system environment according to defined solutions.
- Technical communication with users and clients within the scope of agreed Service Level Agreements.
- Active support in IT projects as well as taking on project-, customer-, and site-spanning tasks.
- Support and maintenance of end devices in a complex, interconnected environment, including PCs, mobile devices, printers, and peripherals.
- Participation in the areas of End User Support, Mobile Device Management, and Asset Management
- Documentation of solutions and support in the continuous improvement of our services
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Our expectations of you
Education
- Ongoing studies in the IT field or in a scientific discipline
Qualifications
- Good knowledge of Windows 10 and Windows 11 as well as a basic understanding of IT processes.
- Very good knowledge of German as well as good knowledge of English, both spoken and written.
- Structured and service-oriented work approach with a high willingness to learn
- Enjoyment in collaborating with users and within the team
- Even if you do not meet all of our requirements, do not hesitate to apply with us, because the CONTINUOUS DEVELOPMENT of our employees is a top priority for us and opens up a variety of opportunities within our company.
Experience
- Experience in working with Microsoft Office 365
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What we offer
- Make your working hours flexible
- With our diverse training programs, you continuously develop yourself.
- Benefit from various offers that help you better balance work and family.
- Stay fit and healthy with our sports and health programs.
- Benefit from exclusive discounts and special offers
- Connect with valuable contacts and network within our employee communities.
- Look forward to a fair and regular adjustment of your salary
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Bertelsmann SE & Co. KGaA
Bertelsmann is a multinational enterprise that functions in roughly fifty countries across the globe. It comprises of RTL Group, Penguin Random House (a trade book publisher), Gruner + Jahr (magazine publishing firm), BMG (music business entity), Arvato service provider, Bertelsmann Printing Group, Education Division and lastly Bertelsmann Investments – an extensive array of investment funds.
Description
- Company Size
- 250+ Employees
- Founding year
- 1835
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Media, Publishing
Student trainee in onsite support
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
